As a Virtualisation Engineer, you will …
Job Responsibilities:
* Based on a Citrix environment provide a reliable, scalable end user computing platform to deliver applications, desktops and data in a safe, secure manner to the customer business users
* Ensure customer end user computing platform stays current and keeps current
* Maintain and develop customer End User Computing Architecture
* Execute & Support customer virtual workspace strategy
* Work closely with Customer IT delivery teams to resolve incidents
* Knowledge Transfer to other team members regularly
* DR drills and Mockdrill planning
* Proactively identify service improvements
* Day to Day Administration of the Citrix Farm & associated technologies
* Management of P & P in accordance with customer High Priority Incident processes
* Maintain and create relevant documentation as required
Required Skills:
* Knowledge of Windows Server & Server operating systems
* Knowledge of Citrix Virtual Apps and Desktops + troubleshooting
* Excellent working knowledge of Active Directory
* Excellent with other areas of desktop technologies Virtual Desktop, device imaging, software packaging, application layering
* Good working knowledge of current desktop technologies, Microsoft Office and cloud technology
* Good working knowledge of current IT industry technologies and IT service management processes
Additional Desired Skills:
* Proven ability to be customer focused
* Excellent interpersonal and relationship building skills
* Excellent verbal and written communication skills
* Self-starter who is capable of initiating and maintaining communication
* Excellent facilitative, decision-making and issue resolution skills
* Strong problem-solving skills and ability to analyse possible solutions using standard procedures
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