About the Role
We are seeking a Support Analyst to join our dynamic and fast-growing data analytics company. The successful candidate will be responsible for delivering exceptional reporting and analytics support to our clients.
Responsibilities
* Manage and resolve customer queries through our support portal, ensuring prompt and effective responses.
* Collaborate with customers to understand their needs and guide them in producing tailored reports and analytics.
* Assist clients in designing and developing insightful visualizations and reports using tools like Tableau and our proprietary analytics platform.
* Work with the product team to address evolving customer requirements by suggesting and implementing system improvements.
* Partner with internal teams to enhance overall product functionality and service offerings.
Requirements
To be successful in this role, you will need:
* A degree in Information Technology, Information Systems, or a related field.
* Prior experience in software support or project management is advantageous.
* Strong analytical abilities and understanding of SQL and relational databases.
* Proficiency with data visualization tools (e.g., Tableau, Power BI, or Excel).
Personal Attributes
* Excellent communication skills (written and verbal).
* A flexible, solution-focused approach and a positive attitude.
Bonus Skills
* Experience with CoreHR/PeopleXD or Tableau is highly desirable.
This is an incredible opportunity to grow your expertise in data analytics, working with cutting-edge tools and technology in a supportive, innovative environment.