**Internal Sales and Support Role**
We are seeking a dynamic and motivated professional to join our team as an Internal Sales and Support representative.
Key Responsibilities:
* Product Knowledge: Develops a comprehensive understanding of our product range, enhancing product knowledge to effectively communicate benefits to customers.
* Business Development: Identifies and generates new business opportunities through phone outreach, internet research, and other media channels.
* Cold Calling: Engages with prospective customers to drive new sales and build enduring professional relationships.
* Account Management: Manages and nurtures existing accounts, ensuring high levels of customer satisfaction and identifying opportunities for upselling.
* Customer Service: Handles incoming calls, responds to customer inquiries, and consistently delivers exceptional service.
* Order Processing: Processes orders accurately, gathers essential customer information, and maintains detailed records.
* Performance Management: Works efficiently under pressure, consistently achieving key performance indicators (KPIs) and sales targets.
* Product Advice: Provides customers with relevant product information, technical guidance, and support with product selection, availability, and delivery options.
* Dispatch Management: Oversees the dispatch process, including order printing, picking, packaging, and coordinating couriers for timely delivery.
* Sales Administration: Generates sales orders using Sage 200 and ensures customers receive order confirmations via email.
* Upselling Initiatives: Identifies opportunities to recommend additional products and related equipment tailored to customer needs.
* Inventory Coordination: Monitors stock levels, informs the Order Purchasing Manager of stock requirements, and facilitates smooth order fulfillment.
* Lead Management: Coordinates the follow-up on existing leads, generates new leads, and provides sales support to field representatives.
* After-Sales Support: Manages customer complaints, investigates issues, and ensures resolutions meet customer satisfaction standards.
Candidate Requirements:
* Demonstrates proficiency in Microsoft Office Suite (Word, Excel, Outlook).
* Experience with Sage 200 or similar systems is highly advantageous.
* Exhibits strong communication and interpersonal skills.
* Proven ability to work effectively under pressure and consistently meet sales targets.
* Exceptional organizational and multitasking abilities.
* Ability to build and maintain strong professional relationships with customers.
Company Offers:
* Competitive salary and performance-based commission structure.
* Clear opportunities for career progression within a dynamic industry.
* Comprehensive training and ongoing support.
* A collaborative and supportive team environment.