Job Description
The Coordination Team Leader oversees a Central Support, Coordination Team of approximately 7-10 members. This role directs the team's activities and supports the Operations Manager to achieve sales targets for the division.
Preferred Background: Construction (commercial or industrial), Oil & Gas (offshore projects)
Key Responsibilities:
* Manage daily team operations, ensuring logistics, parts availability, invoicing, order acceptance, resource planning, operational support, and customer satisfaction.
* Assume line management responsibilities, including workload allocation, performance reviews, recruitment participation, and personnel management.
* Realign workloads to transition from a business unit focus to a customer-centric setup, leveraging team members' skills and opportunities for growth.
* Drive the team to meet forecasted revenue targets, identifying opportunities for improvement.
* Perform quality control checks, ensuring tasks are completed on time and accurately.
* Review financial exception reports, escalating common themes for review and change implementation.
* Develop and deliver training programs for staff development and upskilling.
* Ensure Health and Safety awareness within the team, aiming for zero incidents.
Qualifications:
* A-level or equivalent qualification.
* Management or Customer Service certification.
* Evidence of continued training or relevant experience.
* Significant experience managing a team of Customer Service Advisors/Coordinators.
* Experience analyzing and interpreting data for effective resource planning.
* Customer Service Centre technology and operations experience.
* Process improvement and implementation experience.
* Performance Management experience.
* A full clean driving license and willingness to travel.