The Royal Marine Hotel in Ireland is currently seeking a skilled Receptionist to join its Front Office team in the 228-bedroom 4-star hotel.
We require an enthusiastic and professional individual with a passion for hospitality and delivering exceptional guest service.
Job Summary
The Hotel Receptionist plays a vital role in ensuring guests have a welcoming and seamless experience. This position involves checking guests in and out, handling inquiries, assisting with reservations, and providing outstanding customer service.
Key Responsibilities
* Guest Welcome: Provide a warm and professional welcome to all guests upon arrival and throughout their stay.
* Check-in/Check-out: Efficiently handle check-in and check-out procedures using the hotel's Property Management System (PMS).
* Guest Inquiry Response: Respond to guest inquiries in person, over the phone, and via message, ensuring all requests are met promptly and efficiently.
* Reservations and Amendments: Assist with reservations, amendments, and cancellations.
* Payments and Billing: Handle payments, pre-authorizations, and billing inquiries accurately.
* Inter-Departmental Collaboration: Collaborate with other departments such as housekeeping and maintenance to ensure guest needs are met.
* Knowledge of Hotel Services: Maintain a thorough knowledge of hotel services, promotions, and local attractions to assist guests with recommendations.
* Issue Resolution: Address and resolve guest concerns or complaints in a professional manner, escalating issues when necessary.
* Compliance: Uphold hotel policies and ensure compliance with health and safety regulations.
Requirements
* Experience: Previous experience in a reception or customer service role, preferably in a hotel or hospitality setting.
* Communication Skills: Excellent communication skills (verbal and written) and a friendly, professional demeanour.
* Organizational Skills: Strong organizational skills and the ability to multitask in a busy environment.
* Attention to Detail: A keen eye for attention to detail and a proactive approach to problem-solving.
* PMS Experience: Experience with a Property Management System (PMS) such as HOTSOFT (preferred but not essential, as training will be provided).
* Teamwork: The ability to work independently and as part of a team.
* Customer Service: A commitment to providing exceptional customer service.
Employee Benefits
* Career Development: Career development opportunities and training programs.
* Discounted Spa Treatments: Discounted spa treatments.
* Fitness Facilities: Access to on-site gym and swimming pool.
* Dining Facilities: Meals on duty and healthy snack options.
* Free Parking: Free parking and participation in the bike-to-work scheme.
* Accommodation Discounts: Staff discounts on accommodation in our sister properties.
* Recognition Programs: Recognition programs, including Employee of the Month and Leaders of the Quarter awards.
* Referral Bonuses: Employee referral bonuses.
Please note: Candidates must have full-time permission to work in Ireland.
If you are a hospitality professional looking for an opportunity to join a dynamic team and work in a prestigious hotel, we would love to hear from you