Eir evo talent are currently seeking applications for an IT Support Engineer. This is a long term day rate contract in Cork.
Own vehicle required for travel to other client sites in Cork, full expensed.
Key Responsibilities
* Provide technical support for the ICT infrastructure environment including networks, servers, desktop/laptop and mobile systems. Systematically interpret user problems and identify solutions. Escalate complex or unresolved incidents within the team or to external suppliers.
* Manage and track issues from outset to conclusion, effectively communicating with all stakeholders throughout the process.
* Engage with business users to understand issues and requirements and provide advice and solutions regarding installed applications and technology.
* Install, configure, test, and document hardware, software and network components and solutions, avoiding service disruptions and ensuring coherence to security requirements and licence compliance.
* Contribute to the continuous improvement of the team with regular updates to the knowledge base.
* Provision of technical support and training to internal and external users;
* Project management of systems implementation; participation in ongoing projects;
* Participation in the digital transformation and change management programmes currently underway;
* Participation in personal and professional development through formal and informal training;
* Attendance at and participation in meetings as required.
* Performance of other duties that may from time to time be assigned to them.
Key competencies
* Capacity to support end user environments including Desktops/Laptops/tablets/Mobile Devices/Chromebooks/Printers/Audio Visual including Microsoft Windows Operating Systems, Mac’s, IOS and Android.
* Capacity to manage identity access including account setup and management in Active Directory and Office 365/Google Apps.
* Application support experience across knowledge worker applications including with Microsoft Office, Adobe, Anti-Virus, Java, encryption, 3rd party systems.
* Experience and capacity using Active Directory and Entra ID (account management, OU’s, attributes) and PowerShell to bulk update user accounts.
* Ability to learn quickly and perform in a fast paced environment.
* Microsoft Server and Desktop Operating Systems (Microsoft Server 2012 and later, Microsoft Windows 10, 11).
* Some Mac OS experience and capacity.
* Microsoft Office Suite including Office 365.
* Microsoft Azure experience including Entra ID, InTune, Defender.
* Network administration and communications infrastructure support.
* Communication and network protocols.
* Network security systems (Firewall, Antivirus, Content filtering, OpenDNS, encryption, etc.).
* Problem analysis and issue resolution.
* Mobile technology and OS (Android and iOS).
If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact Paul.Evans@Eirevo.ie directly.
Ref: EET6792
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
eir evo talent, eir evo and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo.
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