Job Description
We are seeking a friendly and professional individual to join our team as a Hotel Receptionist.
The ideal candidate will possess excellent communication and customer service skills. The Hotel Receptionist will be responsible for providing guests with a positive experience from check-in to check-out.
Main Duties and Responsibilities
* Meet and greet clients/customers in a warm, friendly manner.
* Ensure a high standard of personal presentation.
* Excellent verbal and written communication skills.
* A good telephone manner.
* Customer service skills, patience and tact.
* Taking Reservations by phone and email.
* Communicating with customers via social media platforms.
* Preparing Bills and dealing with payments for guests and accounts.
* Dealing with Sales Ledger accounts.
* Provide information, answering queries that guests may have either through knowledge or online.
* Listening to complaints and following procedure.
* Maintain accurate records of guest needs and ensure that any necessary information is communicated to relevant departments.
Required Criteria
* Right to work in Ireland.
* Excellent Command of English Language.
* Customer service experience.
* Working Knowledge of Computers, including Microsoft Suite.
About the Company
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.
Owned by the Gallen family, the Villa Rose Hotel was established in 2000 and features 57 bedrooms, state-of-the-art spa facilities, and has been consistently named one of Ireland's top hotels in the Tripadvisor Traveller's Choice awards.
In 2016, the Gallen family added Jackson's Hotel to their portfolio, which includes 135 bedrooms, a leisure centre, and extensive conference and banqueting facilities.
In 2021, the family acquired An Chúirt Hotel in Gweedore, featuring 66 bedrooms and a health club, nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as its backdrop.
Company Culture
At Gallen Hospitality, our culture centres around our people and we focus on their well-being, safety, and equality.
With over 300 employees, we are a principal hospitality employer in the County.
When we take care of our staff, our staff take care of our guests.
Company Benefits
We pride ourselves on creating a positive working environment for all our employees, with employee well-being, autonomy, and supportive management at the core of everything we do.
Vacation time, paid time off, flexible schedules, office perks, employee development programs, tuition reimbursement, employee discounts, gym membership or wellness programs, four-day workweek, free parking, cycle-to-work scheme, referral bonus, open office, competitive salary, preferential room rates, discounts on meals purchased, discounts on spa treatments or products, free meals during shifts, free parking or discounted parking, employee of the month award.
Salary
€12.70 per hour.