We are hiring French speakers for a Quality Analyst role in a Global Multinational professional services company.
Key Responsibilities:
* Review quality samples agreed upon by the client.
* Perform analysis on quality trends and flag quality related risks to the project leadership.
* Provide feedback to sales reps to follow approved guidelines, procedures, processes in a consistent way.
* Conduct root cause and other data analysis.
* Act as liaison with Managers and Sales Managers to ensure consistent quality measurements throughout the operation.
* Be proactive and suggest improvements that drive individual and team results.
* Participate as project team member in problem prevention and continuous improvement projects.
* Provide QA progress reports to Quality Lead.
What you need to succeed in this role:
* Be able to fluently read, write, speak and comprehend French language.
* Preferred at least 1 year of experience in a Quality focused role.
* Reporting skills.
* Experience in Salesforce or other CRM tools.
What we offer:
Salary: 35k
A friendly, unique and diverse multicultural team that fosters a positive, high-performing and celebratory team environment.
Location: Dublin, Grand Canal with facilities and amenities.
Hybrid model.
Fully paid training on systems and tools.
Paid holidays, sick days and training sessions.
Healthcare from day one.
Pension contributions and Share options.
If you are interested in this role and want to know further, please send me your updated CV at sohini.sakssena@cpl.ie.
#J-18808-Ljbffr