Purpose of the Role:
K2 is seeking a Facilities Process Specialist to manage and service our data centre infrastructure and facilities in Johor to ensure operations procedure, documentations and records are in place to meet our relevant certification and operational requirement, including ISO certification, Health and Safety requirement, Security Management System records maintenance and IT requirements.
Responsibilities:
* Manage compliance in data centre related ISO accreditation and the Information Security Management System. Prepare for building the ISO systems, working alongside our IT support vendor, group functions and compliance support vendor IT Governance.
* Point of contact and work with the Operations team for Health and Safety across all sites, working with Health and Safety vendors and Health and Safety training across the Operations team. Seeking ISO accreditation for K2 data centres.
* Key support with building and maintaining the Information Security Management System, prepared for ISO accreditation and other accreditations available for audits.
* Key support for monitoring and reporting environmental, recycling waste management reporting for sustainability and support during audits.
* Point of contact along with Facilities Lead for environmental audits.
* Point of contact for IT procurement, IT licensing, support licensing and asset management across multiple data centre sites.
* Point of contact for finance and work with the Operations team, K2 Finance and customers on Operations budgets, billing and customer billing.
* Management of Operations planning for Planned Preventative maintenance and the Computer Aided Facility Management System, which manages and generates tickets for the Operations team to carry out required tasks.
* Point of contact for Security along with the Facility Lead. K2 Data Centres manage physical access to facilities by our Security vendor since becoming online.
* Work alongside the Facilities Operations General Manager on Corporate Social Responsibility (CSR) projects, increasing going forward.
* Manage internal and external training schedules, including EHS & Technical.
* Ensure EHS policy Documents and processes within the facility are maintained and escalated where appropriate.
* Key support with asset management and life cycle management of IT equipment, working alongside Ops IT Vendor and Corporate IT support.
* Key support with finance purchase orders, invoicing and budgets.
* Key support with Planned preventative maintenance planning and working on CAFM ticketing system and new ticketing system when online.
* Control and enhance a systemic planned preventative maintenance (PPM) review process with support from all stakeholders to ensure effectiveness of existing planned maintenance program.
* Issue PPMs for all maintenance activities.
* Maintain the CAFM helpdesk to continuously monitor performance of the facility and react to issues that arise.
* Develop and issue reports as required from CAFM and monitoring systems.
* Become a subject matter expert on the CAFM application and new ticketing system when online.
* Key support in monitoring and reporting on physical security, working alongside the security vendors.
* Manage and complete ad-hoc projects as assigned.
* Prepare reports by collating, analyzing, and summarizing data; making recommendations.
* Work internally or with other departments to increase efficiencies and reduce potential failure scenarios.