Job Description:
The Team leader will oversee all aspects of effective service delivery in the provision of support within Emergency environments, Outreach and to manage the service on a day-to-day basis so that the incidence of homeless is minimised and positive outcomes are achieved for all service users.
In conjunction with the Service Manager, provide leadership to developing and sustaining a service designed to assist staff to support service users to resolve their problems and live a good quality life.
Develop and evaluate service plans to ensure services are delivered in line with changing national and regional policies, operational plans of HSE- Social Inclusion/Primary Care requirements to address the needs of service users are met.
Inform relevant strategies and plans in response to changing demographics, legislation, national policy, local strategies and plans and to the views of the community and stakeholders.
Manage the project workers in implementation of Care & Case Management based on the HSE National Drugs Rehabilitation Framework and facilitate the provision of care and support with a health and social care setting.
To develop and sustain a service that effectively and efficiently delivers high quality personal outcomes for customers.
To manage an effective out of hours rota for emergency accommodation locations, assuming part of the on call rota.
Environment of the Post
GSCC provides emergency accommodation for up to 13 residents (emergency).
The services are low threshold in nature.
A Cold Weather Initiative will also provide additional bed spaces as arranged.
An additional emergency accommodation is foreseen.
Guidance and Authority
The service manager will report to the Head of services of GSCC.
Who in turn reports to the CEO who in turn reports to the Chairperson of the Board of Directors.
Duties and Responsibilities
Leadership
To assist in creating a management culture within the team which is service user focused, forward-looking and flexible.
To competently ensure all communication about the service is communicated in a professional, accurate and effective manner.
Strategic & Policy
To contribute data, analysis and commentary to the statutory funders.
To assist in the development of, and to implement, monitor and review GSCC policies, procedures and ensure that they are in accordance with overall organisational policies and procedures, National Frameworks.
Service Delivery & Housing Management
In conjunction with the Service Manager to support on and ensure that service delivery is compliant with all relevant Service Level Agreement/Grant Aid Agreement & special conditions to achieve high professional standards
To manage the service on a day-to-day basis, ensuring cost-effective utilisation of staff resources.
To assist the Service Manager in ensuring that the service is at the forefront of best practice in the management of services for homeless people within GSCC.
People Management
To have overall operational responsibility for the management of the GSCC staff, and all other contracted staff and relief workers including all aspects of housing management, maintenance, health and safety, assessment planning and review.
Monitor, develop, improve and manage staff rotas to ensure the needs of the service are met efficiently and effectively.
Eligibility Criteria
Qualifications
Possess a Bachelors degree (Ord) in Social Care Practice (Level 7 on the QQI framework) Or Possess a Bachelors degree (Hons) in Social Care Practice (Level 8 on the QQI framework) Or Possess an equivalent qualification And Minimum of 2 years experience in a managerial role in a similar environment With Significant experience in managing and/or delivering a complex service as relevant to this role.
Significant operational experience in managing and delivering change in a complex environment, as relevant to the role.
Experience of managing and working collaboratively with multiple internal and external stakeholders, as relevant to the role.
Professional Knowledge/Experience Skills & Competencies
Demonstrate: Knowledge and understanding of the Homelessness, Mental Health, Substance Misuse & vulnerable marginalise persons A knowledge and understanding of service planning, performance monitoring and Quality Assurance.
Knowledge and understanding of Data Protection and Freedom of Information legislation Knowledge and understanding of key National Homeless and Health policies Knowledge of HR policies and procedures Strong report writing skills Knowledge and experience of using an email system effectively e.g. Outlook Excellent MS Office skills to include, Word, Excel and Power Point Critical Analysis & Decision Making Demonstrate: The ability to evaluate complex information from a variety of sources and make effective decisions.
Effective problem solving skills, including the ability to anticipate problems and recognise when to involve other parties (at the appropriate time and level).
Operational Excellence - Managing & Delivering Results
Demonstrate: A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships.
Evidence of effective project planning and organisational skills including an awareness of resource management and the importance of value for money