Job Summary:
About the Role & Team
The Assistant Store Manager represents the Disney brand, alongside the Store Manager leading the cast in engaging Guests in magical experiences throughout the Store. They set consistently high standards, and they guide, coach and support the team to provide exceptional Guest Service. They are a mentor and a role model for Cast Members and create a high energy work environment, to drive the company’s initiatives and to achieve its goals. In the Store Manager’s absence driving the store’s performance to achieve exceptional results through motivation, effective scheduling and controlling costs.
What You Will Do
Show
1. Accountable for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding
2. Analyses and supervises sales results to create action plans to drive sales based
3. Leads, and prioritises Visual Merchandising activity adhering to guidelines provided including delivery, markdowns, POS placement, recovery and replenishment, and stage moves
4. Coaches Cast Members to ensure Disney Visual Merchandising standards are constantly achieves
Sales
5. Makes sound business decisions which balance opposing priorities, always in the context of creating the most magical experience for guests
6. Implements strategies to drive positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these critical metrics to cast members
7. Assists Store Manager to devise ways to drive Cast Members to achieve important metrics, such as Talk-Ups, with competitions and activities
8. Handles own time effectively to achieve sales results and able to help others prioritis on thoughtful product placement
Service
9. Represents the Disney Brand, leading by example to provide Guests with Magical Experiences
10. Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service
11. Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs
12. Coaches Cast Members to find opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling
13. Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
14. Tailors approach to each Guest and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first
15. Plans, leads and monitors effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings
16. Evaluates Service performance through observation and using resources such as the Magic Touch (Mystery Shop) to identify action plans to drive performance with the Store Manager
Contribution
17. Assists Store Manager to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
18. Assists Store Manager with the recruitment, development, and performance of the team
19. Ensures integrity of the brand by supervising and maintaining Disney Store grooming guidelines and standards of behaviour
20. Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact.
21. Leads delivery process ensuring it is completed in a fast and accurate manner following all guidelines and achieving process goals.
22. Achieves shrinkage results and coaches and trains team to ensure accuracy when completing Stock Inventory Counts and tasks.
23. Responsible for implementing a consistently high standard of Administration
24. Able to assume key holder responsibilities observing Disney policies and procedures
25. In certain stores, it may be a requirement to be first aid trained, to stay in sync with regulations
Required Qualifications & Skills
26. Able to develop a team to provide outstanding customer service to guests of all ages
27. Warm, and able to communicate well with Guests and team
28. Able to handle recruitment, development, and performance of a team
29. Able to drive a team to achieve results
30. Retail management experience preferred
31. An understanding of what impacts commercial results in retail
32. Excellent organisation and prioritisation skills
33. Able to entertain Guests of all ages, especially children
34. Highly Professional appearance
35. Attention to detail and accurate with administration
36. Demonstrates numerical ability
The Perks
37. 25 days annual leave
38. Private medical insurance & dental care
39. Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
40. Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
41. Excellent parental and guardian leave
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse
workforce that is representative of our audiences, and where all can thrive and belong.
Disney is committed to forming a team that includes and respects a variety of voices,
identities, backgrounds, experiences and perspectives