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A fantastic opportunity to join our team Trane Ireland team in Dublin. The role will be providing a key interface between customers, service back office and technicians dealing with a high volume of orders and enquiries, coordinating multiple and at times conflicting priorities to ensure customer satisfaction.
To provide electrical and mechanical repair/service to all Chiller/Rooftop equipment (compressors, driers, EXVs, TEVs, control panels) at customers premises.
Responsibilities:
* To attend customer’s site to perform preventative maintenance on all Chiller/Rooftop equipment
* Maintain verbal and written communications with customers and others as seen necessary in a professional manner
* Consult with the technical or office-based personnel to achieve a clear understanding of specific job requirements as necessary
* Consult with the coordinators to ensure that all services under contract are completed to meet the detail of the contract and to the correct timeframe
* Consult with customers to ensure that any work conducted is with their approval
* Request additional parts on a timely basis to enable a proper timely workflow
* Inform co-ordination of any completed work or delay in works in a timely manner to enable the allocation of the next job avoiding any lost time
* Complete the electronic Engineers’ Job sheets
* Operate according to the guidelines given the Health & Safety Legislation
* Ensure all general and site safety issues are adhered to
* Relate any specific training needs
Qualifications:
* Previous experience as a technician in HVAC business.
* Project Management qualification or experience
* Excellent phone and people skills
* Ability to work under pressure
* Strong verbal and written communication
Key Competencies:
* Ability to work confidently and efficiently with Microsoft Word, Outlook, PowerPoint, Excel & Access to produce correspondence and documents and to maintain presentations, records, spreadsheets, and databases
* Effective communication skills both oral and written
* Highly client-driven and initiative-taking
* Commercial acumen
* Flexibility and pragmatism in respect of the demands of the role and the seasonal nature of the business
* Strong Technical Bias to problem solving
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.