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* Application support – Provide 1st line application support for a Manufacturing Execution System.
* Request and Incident Management – Triage incoming requests and assign to relevant Support Level. Ensure that all requests and incidents are responded within the time specified by the Service Level agreements. Conduct all Daily activities in accordance with change control procedures.
* Change Execution – Execute changes within the system as specified by change request documents.
* Software implementation, trouble-shooting and application management skills – Change Control & Technical documentation.
* Define operational alerts and associated thresholds for alerting.
Job Description
* Experience in application support.
* Application support – Provide 1st line application support for a Manufacturing Execution System.
* Request and Incident Management – Triage incoming requests and assign to relevant Support Level. Ensure that all requests and incidents are responded within the time specified by the Service Level agreements. Conduct all Daily activities in accordance with change control procedures.
* Change Execution – Execute changes within the system as specified by change request documents.
* Software implementation, trouble-shooting and application management skills – Change Control & Technical documentation.
* Define operational alerts and associated thresholds for alerting.
Qualifications
* Third level qualification desirable.
* Excellent process methodology and be process driven.
* Ability to problem solve and be proactive when faced with a challenge.
* Performance monitoring and tuning.
* Strong customer focus / stakeholder management.
* Good communication skills.
* Ability to work with cross-functional teams.
* Have excellent interpersonal skills.
* Maintain high levels of organization.
* Excellent verbal and written communication skills.
* Experience with SQL (desirable but not essential).
Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritizes their well-being, professional growth, and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.
We prioritize the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.
Ekta Bahl - Talent Acquisition Capability Partner
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