About Us
Bright Motor Group was founded in 1982 and is now one of Ireland's leading motor retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel, and DS Automobiles in the Dublin area.
Our Presence
We have 8 showrooms situated at Airside near Swords, a further 4 at Navan Road, and our Bray dealership, providing a choice of locations for interested candidates.
Job Opportunity
As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful Aftersales team at our newly opened Ford Motor Campus in Airside Swords.
About the Role
As a Bright Service Advisor, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. Our Service team is responsible for ensuring that the highest quality industry standards are always maintained.
Your role will be to make sure that our customers' expectations are always met. Providing you with the skills and knowledge to deliver outstanding service is our goal.
Key Responsibilities
Customer Focused: Be the first and last point of contact with service customers.
Scheduling Services: Take customer bookings and scheduling services and repairs.
Communication: Communicate the customers' work and faults to the vehicle technicians.
Handling Complaints: Handle customer complaints and provide advice and guidance for vehicle care and warranty retention and warranty claims.
Sales/Advice: Sales/advice for accessories and modifications.
CSI Collation: Collate information for Customer Satisfaction Index (CSI).
Stockroom Management: Maintain an ordered stock room and find parts from stock.
Financial Administration: Raise invoices and liaise with other members of staff.
Warranty Claims: Advise on accessories and modifications, warranty claims and returns.
What We Are Looking For
Experience as a Service Advisor in the motor industry is essential.
Excellent customer service skills, professional appearance, and work ethic.
Demonstrable ability to meet and exceed targets.
IT literate, including Microsoft Office suite.
Highly organised and focused.
Ability to work equally well both alone and as part of a wider team.
Excellent numerical skills.
Full driving licence.
What We Offer In Return
Work Schedule: Monday - Friday.
Competitive Salary: A competitive salary package.
Bonus Scheme: A bonus scheme to reward outstanding performance.
Company Pension Scheme: A company pension scheme for employee retirement planning.
Bike-to-Work Scheme: A bike-to-work scheme to promote sustainable commuting.
Employee Assistance Program: An employee assistance program for mental health and wellbeing support.
In-house Training: In-house, manufacturer & professional qualifications to enhance your skills.
Referral Program: A referral program to incentivise employee referrals.