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PA Senior Operations Manager, Dublin Client: SS&C Technologies Holdings
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: fb49854f5dc9
Job Views: 89
Posted:
Expiry Date:
Job Description: About the Role Hybrid Opportunity – Dublin We are currently expanding our Life and Pensions operation in Dublin and are seeking a highly skilled and experienced Senior Operations Manager to join our dynamic team.
As Senior Operations Manager, you will have overall responsibility for a new DC Group Pensions service being launched to a new client in September this year.
You will lead the setup of the operational team and be responsible for service delivery across the following functions: customer contact (including web chat), back office policy administration, and new business.
You will lead a team of 12 individuals, including a contact manager, who will support the delivery of the service.
Responsibilities: Responsible for delivery of Operational services to SS&C clients in line with Service Level Agreements and Key Performance Indicators Comprehensive understanding of the BPO Contract and Service Level Agreements Lead a team of 12 FTE to deliver a best-in-class DC pension offering Primary point of escalation for client and internal teams Oversight of all internal and external audits Ownership of internal and external audit actions Oversight of yearly process and procedure reviews Ensure that team process transactions compliantly and within industry and departmental standards, making sure that all requirements are met and continuously monitored.
Management of workload and work queues, prioritizing tasks to meet both external and internal deadlines, turnaround times, and service standards whilst maintaining an appropriate quality standard Requirements: Holds Accredited Product Advisor (APA) qualification in Pensions, or demonstrates desire to attain qualification within 12 months (SS&C will sponsor) 3-5 years experience working in a similar role Excellent communication and interpersonal skills, with the leadership qualities to positively influence colleagues Well organized and methodical individual with experience of working to strict deadlines Excellent verbal reasoning and numeric skills Presents an appropriately professional image; communicates clearly, concisely, and diplomatically Problem-solving and decision-making skills over different levels of problems #J-18808-Ljbffr