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Verification Officer - Leopardstown NDLS, Dublin
Client:
SGS
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
372c517f241a
Job Views:
7
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:
* Process driving licence applications within a defined timeframe and ensure that the highest standards of customer service are achieved, including compliance with Identity Validation, Document Validation, and NDLSFO Business Rules.
* Ensure the utmost due diligence is applied to all documents and image/signature captures uploaded to the NDLS Front Office Solution.
* Ensure compliance with the utilisation of the Front Office Solution and Dual Screen Technology.
* Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done in a timely manner, including regular training sign-off sheets issued from NDLSFO Helpdesk.
* Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor.
* Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy.
* Ensure a full understanding of SOPs and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
* Report any serious discrepancies, security breaches, or breaches to data immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security.
* Comply with the Company Code of Integrity Policy.
* Comply with Mobile Phone Policy and Uniform Policy.
* Flexibility to travel to cover NDLS Centres other than your base location.
* Commitment to working Saturdays as part of a fair roster rotation.
This is not a definitive list and other duties may be added on an ad hoc basis.
Qualifications
Leaving Certificate and/or FETAC 5 skills certificate or greater.
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