There has never been a more exciting time to join the world of mobility! The automotive industry will change fundamentally by 2030: electric drive and fully-networked transportation with autonomous drive will determine how we move around in future. With the Group strategy "NEW AUTO – Mobility for Generations to Come", the Volkswagen Group is a significant driver of this transformation.
Volkswagen Group Ireland (VGIE) is wholly owned by Volkswagen AG, the largest automotive company in the world with many of the most iconic automotive brands. In Ireland, we are the national sales company of six brands - Volkswagen, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles. Our combined share of the Irish automotive market is 25%.
We are currently recruiting for an experienced IT Support Analyst to join our IT department.
VGIE is embarking on an exciting IT transformation journey, and you will play a vital role in getting us there. The Support Analyst will provide both level 1 and level 2 support to end users for all desktop, hardware and software issues.
The successful candidate will be responsible for several key tasks including but not limited to the following:
* Provide comprehensive 1st and 2nd line support service to all staff, managing tickets and being the first point of contact.
* Take ownership of issues and ensure a timely resolution of same.
* Resolve client issues with Windows (Desktop and Server editions) and applications.
* Communicate resolutions effectively with end users and escalate incidents in a timely manner. Maintain helpdesk system with details as appropriate.
* Configure/deploy laptops/desktops ensuring that they are configured according to the approved VGIE standard.
* Co-ordinate the provision of IT equipment and user access to new starters, according to formalized procedures.
* Co-ordinate approvals of user change requests (e.g. access requests) as per defined procedures.
* Co-ordinate the leavers procedure, enabling the return of IT assets & disabling of accounts from users leaving the company.
The successful applicant will have:
* Minimum of 2 years of experience in Level 1 & 2 Helpdesk technician roles or similar positions.
* Proficient in Active Directory, Windows OS for Clients and Servers, Networking, SharePoint, SCCM, InTune, ServiceNow, and Service Center3.
* Basic understanding of IT operations best practices, including incident management, change management, IT asset management, access management, password security, software updates, anti-virus management, and encryption.
* Strong customer service skills, both over the phone and in person.
* Excellent troubleshooting skills with the ability to resolve issues promptly.
* Exceptional verbal and written communication skills.
* Passionate about IT and committed to continuous learning.
* Relevant IT qualifications.
* Ability to prioritize tasks and manage time efficiently.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Technology, Information and Internet
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