Fire Alarm and Emergency Lighting Field Service Engineer (Full Time)
Kerry, Ireland
Description
Allied Fire Protection Ltd is a leading provider of Fire Protection equipment with a portfolio of public and private sector clients across Ireland. We specialise in the supply, installation, maintenance, and commissioning of fire alarm systems and emergency lighting – delivered by our team of highly qualified and experienced engineers & installers.
A new and exciting opportunity is available in the Kerry area for a Field Service Engineer. The Engineer will be based mainly around the county of Kerry, but travel further afield will be required from time to time. We are looking for a ‘Can Do’ motivated individual who is keen to join our progressive & growing company.
We offer a highly competitive rewards package including:
* Competitive salary package
* Company vehicle
* Laptop
* Phone
* At least 3 years proven experience in the Fire Alarm Industry and/or Electronic/Electrical Systems
* Electrical or electronic background
* Proficient in MS Office and/or other software programmes
* Familiarity with mobile tools & apps
* Full Clean Driving Licence
Responsibilities:
* Servicing and commissioning fire alarm and emergency light protection equipment according to manufacturer's specifications.
* Testing systems and analysing any failures.
* Consulting with senior personnel to resolve unusual problems in system operation and maintenance.
* Advising management regarding customer satisfaction, product performance, and suggestions for product & service improvements.
* Providing excellent customer service and support during field visits or when on-call.
* Building positive relationships with customers and representing Allied Fire in a professional & trusted manner.
* Ensuring that company vehicle, uniform, and paperwork display a high degree of professionalism.
* Managing all on-site service, maintenance, and test tasks as required to relevant standards.
* Diagnosing errors or technical problems and determining solutions.
* Carrying out preventative maintenance & making recommendations based on the age of systems & equipment.
* Producing timely and detailed service reports.
* Cooperating with technical & field teams and sharing information across the company.
* Understanding and anticipating customer requirements and making appropriate recommendations/briefings.
* Providing feedback to management regarding customer requests, satisfaction, product performance, and suggestions for product improvements.
* Following all company’s Standard Operating Procedures and safe working practices.
* Advising and reporting on change requests for documented processes.
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