Aftersales Manager We are supporting an international business in their search for an Aftersales Manager.
This role will be based in Nurney, County Kildare, Ireland.
You must be able to commute and be onsite daily.
The company is looking to find someone enthusiastic and energetic to join their team and provide leadership, management, and coordination for all the aftersales activity including parts, training, retail servicing, and customer support functions.
This is an excellent opportunity for a candidate with experience in providing and managing aftersales, who is looking to bring their experience to the next level.
Alongside having service management skills, you will also have the ability to seek out new business opportunities with a strong commercial awareness that will help drive the service business forward.
The ideal candidate will have technical engineering experience and the ability to develop initiatives and consistent team performance to deliver the highest standards of customer support and services.
You would also be required to enhance sales and promote and grow the market share of parts and service.
Responsibilities will include: Maintaining a high degree of customer service across the aftersales operations.Manage and lead the mobile service team and internal technicians, taking daily control of diary activity to ensure customer needs are met.Develop future retail parts & service strategy, growth, and service levels.Manage local inventory levels and purchasing activity to achieve first-class customer service and fill rates from efficient stock levels and emergency order responses.Run parts promotion and local rollout of parts marketing programs and initiatives.Manage and monitor pricing policies on parts and service and competitiveness in the market.Understanding market needs and drivers and responding with initiatives or programs where necessary.Liaise with the General Manager on action plans, reporting, departmental budgets, and future business and department strategy.Liaise with the General Manager and Marketing Manager in the preparation and delivery of media and marketing activity for aftersales programs, including parts activity and developments, and brand awareness and promotion.Follow up on product installations from an aftersales perspective.Plan and conduct regular visits to customers to promote parts and service.Actively push and promote service contracts to customers.Attend product and technical training events related to technical service and personal development training, as required.Ideally, you will have: Excellent communication, both written and verbal.Good organization and administrative skills.Technical knowledge of engines, hydraulics, and electrics.Strong analytical and problem-solving skills.Flexibility and adaptability to changing environments, with proactive and strategic thinking.A strong knowledge of Microsoft Office.If you would like to know more, please get in touch today or APPLY NOW!
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