Commercial Servicing Relationship ManagerClosing date for receipt of applications is Friday (24/01) at 17:00About Pepper Advantage Ireland: Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €20bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties.As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and Southeast Asia, we employ over 3,500 people and have over €50bn in assets under management.About this role:The purpose of the Commercial Servicing Relationship Manager is to provide borrower management services across a portfolio of commercial loans in line with client Service Level Agreements (SLA’s). They will manage a Portfolio of Accounts within agreed mandates for the Portfolio Manager and seek resolutions via a number of work streams such as refinancing of debt, restructure of the facilities or sale of secured assets or enforcement of security.Location: Shannon23 months Fixed Term ContractKey Responsibilities:Portfolio ManagementEngage with borrowers, seek and assess financial information, develop a strategy for each case and negotiate a deal with the borrowerImplement strategies, as directed by the portfolio manager, to maximise financial return for our clientsImplement all daily account actions in accordance with various work-streams within set mandates and as instructed by the CRE Portfolio Manager.Credit managementEnsure correspondence is issued to customers in line with mandates and acceptance of terms approved by Portfolio ManagerMonitor account performance and ensure ongoing collection of set repayments.Analysis and ReportingComplete all ad-hoc, daily/ weekly/monthly reporting requests accurately and within the requested timeframeCustomer ServiceProvide an efficient service to both internal Clients and Borrowers ensuring that quality standards and customer service levels are maintained at an appropriately high level while achieving targets in terms of efficiency and volumeKey Performance Indicators:Progression of accounts along a set pipelineCash collections, settlementsRelevance, accuracy and timeliness of reportsCall quality auditsCustomer feedbackSkills & Experience:Accredited Product Advisor (APA) (required) with commitment to completing QFAThird level business degree or similar qualificationQualified Financial Advisor (Desirable)Operations Experience in a Financial Services EnvironmentPrevious Collections and/or restructuring experienceStrong organisational skills and an ability to manage your own work loadKnowledge of relevant lending legislation and codes (Desirable)Competencies: CollectionsLegal & ComplianceIT Knowledge – General UseAccuracy & QualityAnalytical ThinkingCommunication skills – Interpersonal and WrittenCustomer Service and Commercial AwarenessInfluencing/Persuasion and Negotiation skillsOrganisational SkillsPresentation SkillsTeam WorkingCentral Bank of Ireland Requirements:Please note that this role is a Controlled Function (CF) role under the Central Bank of Ireland’s Fitness & ProbityStandards and has been classified as a CF3 and CF4. CF3 is giving of advice to a customer of the regulated financial serviceprovider. CF4 is arranging a financial service for a customer of the regulated financial service provider.Where you accept the offer of this role, prior to the appointment, you will be required to agree to abide by the Fitness & Probity Standards and complete a Fitness & Probity Questionnaire. Due diligence checks will also be completed on your qualifications and Continuous Professional Development (CPD).Pepper is an equal opportunities employerRole Profiles are subject to change in line with business needs.For more information on this role email recruitment@peppergroup.ie