The Wright Group are hiring a Multi Unit Operations Manager to join the group. Get to know us https://thewrightgroup.ie/
Job Description
Operations, Financial Performance & Cost Control
1. Optimise performance of multiple units and ensure that target gross profit and labour figures of each are achieved on a consistent basis.
2. Work with unit managers to review, revise and accurately determine staff resource levels to reflect, e.g. anticipated demand, changes/fluctuations, seasonality, etc.
3. Oversee and review rosters and determine optimum staff numbers/costs (daily/weekly) to manage labour costs while ensuring appropriate service levels.
4. Systematically review and assess processes, operations and the customer service experience in each unit to optimise efficiency, address shortfalls and enhance customer propositions.
5. Lead and work with unit managers to develop best practice and establish related standards.
6. Review and assess arrangements with vendors/suppliers/reps. to enhance quality of produce/supplies and to manage associated costs.
7. Undertake formal quarterly assessments to ascertain risk of pilferage/loss/waste at different locations and ensure that 'flash stocktakes' are undertaken as required.
8. Review venue bookings & event planning - working closely with the sales & marketing teams.
9. Stay on top of local chambers/councils events so each venue can participate in them.
10. Conduct SWOT analysis for each unit & work with managers on this.
11. Oversee any building maintenance/development that is in the pipeline.
Quality & Customer Experience
1. Support unit managers in identifying and addressing staff training needs. Jointly develop protocols/SOPs to ensure quality standards are clear and observed in all instances.
2. Work with unit managers to define, agree and implement a consistent approach to product/service/menu offerings and ensure observance/application.
3. Propose, agree and implement cost-effective arrangements to provide for 'unseen inspections' of different locations on a quarterly basis. Review results and address issues arising.
4. Work jointly with Executive Head Chef to ensure that menus/offerings reflect varying customer tastes/preferences/feedback and improvement requirements.
5. Ensure units maintain a daily record of all issues/incidents/complaints and formally review the same with unit managers on a regular weekly and monthly basis.
6. Ensure capital works requirements are proactively identified, oversee management of capital projects and ensure value-for-money in repairs, maintenance, development, upkeep, etc.
7. Work with unit managers to assess customer service performance of front-of-house personnel. Identify scope for efficiency/service enhancements and ensure associated requirements are addressed.
Human Resources
1. Ensure Group recruitment and selection practices and protocols are consistently applied across all units.
2. Ensure, in all instances, that references are checked and candidate bona fides are established by unit managers responsible for recruiting their teams.
3. Establish probationary review protocols to assess performance in roles and identify/address ongoing training needs so that standards are maintained/continuously improved.
4. Ensure unit managers address performance, discipline, grievances and ensure compliance with statutory obligations. Work closely with Group People & Culture and Risk teams to ensure consistent and prudent approach to the management of all HR issues and matters.
5. Hold reviews quarterly with the venue managers/duty managers/assistant managers to ensure they are at their best for the company/team/customer.
6. Have clear succession plans for each unit working with the People & Culture team on training.
Risk Management & Mitigation
1. Ensure unit managers meet their health and safety responsibilities/obligations, arrange formal training and maintain/update records for all personnel.
2. Review and update protocols for inspections to ensure ongoing compliance with health/hygiene standards and monitor control systems/arrangements.
3. Work with unit managers to review safety statements to ensure currency, relevance and accessibility.
4. Work in conjunction with the Risk Manager to investigate all insurance claims and ensure that the company's interests are protected/claims costs are actively managed.
5. Ensure all new colleagues are trained to company standards.
6. Alongside unit Managers carry out risk assessments on all units.
The Benefits
1. Employee Assist Program.
2. % of our other venues.
3. Opportunity to grow within the company.
4. Competitive salary.
5. Excellent career progression.
6. Meals on Duty.
7. Provision of internal and external training and development.
8. Employee Recognition Awards.
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