Opportunity Overview
As a Mid-Market Account Manager, you will be a key member of the team leading the growth & retention of our existing business in Continental Europe. We're building a world-class sales organization, and the road ahead is going to be very exciting.
About Intercom
We are striving to do sales differently at Intercom. We put our customers at the core of our business, and we expect the same from them. Our Relationship Management team believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
Job Responsibilities
1. Manage the book of existing business to build relationships with Intercom's Mid Market customers ensuring revenue growth and customer retention.
2. Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them.
3. Develop strategic territory plans outlining opportunities for proactive upsell, cross-sell, expansion to new business units, and achieve business goals.
4. Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline.
5. Collaborate with Customer Success, Solution Engineering, Field Marketing, Product, and by providing customer feedback to drive product innovation.
6. Track and report all key metrics related to customer growth, retention, and Intercom product usage growth.
7. Engage in team development and mentoring.
Requirements
1. 5+ years experience in a closing B2B sales role, Mid-Market/Enterprise experience is an advantage.
2. 3+ years of SaaS selling experience; similar products, CS, CX, CRM background is an advantage.
3. Strong sales skills instincts and track record hitting and exceeding quota consistently.
4. Ability to build and maintain deep client relationships across levels in complex organizations.
5. Demonstrable history of proactive pipeline generation and book of business management.
6. Comfortable and energized operating and problem-solving in a fast-moving organization.
7. Exceptional written, verbal communicator, and efficient presenter via online and in-person meetings with decision makers.
8. Growth mindset, intellectual curiosity, and ambition.
9. Demonstrable history of leadership, with both immediate and cross-functional teammates.
Bonus Skills & Attributes
1. Practical experience in Value Selling, Command of the Message, MEDDPICC is a strong advantage.
2. Additional European languages are an advantage.
Benefits
* Competitive salary and equity in a fast-growing start-up.
* Lunch provided every weekday, plus a variety of snack foods and a fully stocked kitchen.
* Life assurance, comprehensive health and dental insurance for you and your dependents.
* Open vacation policy and flexible holidays so you can take time off when you need it.
* Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
* Cycle-to-Work Scheme with secure bike storage.
* MacBooks are our standard, but we also offer Windows for certain roles when needed.