Job Description
1. Support with installation planning
2. Answer calls from customer locations
3. Provide hotline technical support to customers and colleagues in the field
4. Address and resolve customer queries
5. Dispatch and interact with technicians, colleagues and partners visiting sites
6. Coordinate onsite maintenance and repairs
7. Investigate customer complaints
8. Escalate inquiries to the appropriate team, when necessary
9. Pass customer feedback onto the relevant team to improve the company’s services
10. Deliver a professional level of service at all times, this includes orally and written to internal and external stakeholders
11. Provide support to the Service team on Service projects and initiatives
12. Work with our ERP system (IFS)
13. Work to team KPI’s
14. Work to business SLA’s
15. Perform setup and configurations to the machines remotely online
16. Continue to seek general business optimisation opportunities
17. Ensure you take reasonable care for your own health and safety
18. Ensure you take reasonable care that your actions or inactions do not adversely affect the health and safety of others
19. Ensure all incidents and hazards at work are reported accurately and in a timely manner
We operate everyday from 8:00am to 10:00pm. Most of the shifts would be scheduled between 8:00am and 6:00pm. Your normal working hours will be hours per week on a rotational basis over 5 days from Monday to Sunday.
Qualifications
20. Tech savvy
21. Strong communication skills
22. Excellent customer service skills
23. Capable at managing multiple stakeholder expectations
24. Good at problem solving
Additional Information
25. Competitive Salary
26. Contributory pension scheme
27. Private healthcare
28. Annual leave entitlement starting from 21 days plus bank holidays
We are truly committed to be an equal opportunities employer and will welcome applications from all individuals regardless of gender, race ,sexual orientation, age, disability or marital status.