Position Snapshot
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista.
Job Description
We're looking for a proactive and commercially driven Retail Supervisor to join our Boutique in Limerick. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Duties and Responsibilities:
* Completing shop floor observations and providing feedback to the team in line with management support.
* Utilising customer experience and everyday coaching across the team.
* Delivering a high standard of customer service.
* Facilitating team training sessions.
* Taking accountability for managing and resolving escalated complaints.
* Monitoring and leading on internal control processes.
* Leading on ad hoc audits.
Requirements:
* Previous supervisory shop floor experience in the retail sector.
* A proven track record of delivering exceptional customer service.
* A strong understanding of the retail and competitive environment in which the Nespresso business operates.
* Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
* Maintain and support a positive and collaborative team culture.
About Nespresso
Nespresso is part of Nestlé SA, a company that offers first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.
Benefits:
* Competitive pension
* Up to 10% bonus
* 25 days holiday, with bank holidays on top