Customer Experience Executive
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We are seeking an experienced Customer Experience Executive to deliver exceptional customer service, support administrative tasks and ensure seamless day-to-day operations. This is a fantastic opportunity to work with a leading car provider in Ireland.
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Duties:
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* Process new member applications efficiently, respond to membership emails and provide timely resolutions to customer queries or complaints.
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* Collaborate with maintenance and support partners to guarantee vehicle availability for use.
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* Analyse escalated customer issues, take appropriate action to resolve matters and maintain high standards of customer satisfaction.
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* Accurately process fines and penalties on time and prepare purchase orders for invoices.
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* Develop and implement training programs for dealership staff on mobility services and communicate key updates to the service.
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* Log technical issues with suppliers and monitor customer reviews to ensure prompt responses to online queries.
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* Analyse customer support reports to identify areas for improvement and ensure high levels of customer satisfaction.
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* Record company expenses on relevant platforms and process outstanding payments.
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* Prepare detailed vehicle condition reports for vehicles removed from the fleet and perform general administrative duties.
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* Manage multiple tasks simultaneously, prioritise workload and meet deadlines.
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Skills & Experience:
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* Strong organisational skills, excellent communication skills and experience managing processes.
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* Proven ability to multitask, manage time effectively and maintain attention to detail.
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* Proficiency in Microsoft Excel and ability to learn new systems quickly.
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* Prior experience in a customer-facing role, preferably in the automotive industry.
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* Familiarity with hybrid working environments and commitment to delivering exceptional customer experiences.
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* Excellent problem-solving skills, analytical thinking and ability to work under pressure.
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* Strong understanding of customer needs, preferences and expectations.
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About Us:
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CPL Healthcare is a leading healthcare recruitment agency providing temporary and permanent solutions to hospitals and healthcare facilities across Ireland. Our team of expert recruiters works closely with clients to understand their staffing needs and provide tailored solutions to meet their requirements.
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What We Offer:
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A competitive salary package, comprehensive training and development opportunities, flexible working arrangements and access to our employee benefits programme.