Reporting to: Technical Director/ Customer Service & Administration Manager
Location: On-Site
Function:
Reporting to the Technical Director and Customer Services Manager, the Service Technician is a key player across the whole Woodco business. Responsible for Commissioning, maintenance, monitoring and breakdown assistance of Biomass boilers.
Key Responsibilities
• Good communication and report writing skills – the ability to accurately reflect how tasks were approached, work completed and recommendations for repair or improvements in the report will be expected.
• Record detailed on-site images.
• Work in a safe manner ensuring all safety precautions are being adhered to and equipment is in safe working order.
• Point of contact on-site for customers if they have any queries/concerns.
• Provide technical and service training to customers on-site if required.
• Ensure service vehicle is kept up to date with relevant stock for servicing/repair.
• Liaise with customer service manager regarding job planning/scheduling.
• Provide management with weekly detailed reports of on-site visits.
• Provide management with daily reports of customer issues.
• Provide customers and colleagues with technical support.
Candidate Requirements:
• Technical, mechanical and/or electrical background in boiler maintenance. Experience dealing with single/three phase power.
• Understanding of plumbing.
• A resourceful and proactive problem solver.
• Team player with a positive “can do” attitude.
• Good communication and computer skills.
• Willingness to learn and progress within the company.
• Full, clean driver’s licence.
Remuneration & Conditions
• Salary is negotiable upon experience
• Company van
• Mobile phone
• Requisite tools and equipment
• Upon completion of the probationary period, there will be a salary review based on the demonstration of the right competence and attitude for the position.
Training & Personal Growth
• Woodco is committed to providing training and personal development opportunities for all our employees.
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