Accommodation Supervisor
Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.Certified as a GREAT PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job
Title: Accommodation Supervisor
Department: Heart of House
Responsible To: Accommodation
Manager
Main Purpose of Job: The service, cleaning and support of our
guest and common/public areas to a consistent five-star standard under the
direction of Accommodation Management. Helping to create a pleasant and memorable stay for our guests.
Liaises
with: Front
Office, Guest Services, Reservations, Dispatch
MAIN DUTIES
To arrive on duty and identify areas as stipulated by
Accommodation Management to be serviced/cleaned/inspected.To inspect specific public and member areas, Back of
House and Associate changing areas and facilities as stipulated by
Accommodation Management, per established company standards and protocols.To inspect guest accommodations in a scrupulous and
timely manner after stayover and departure service, per established company
standards and protocols.To supervise the day to day operation of the
accommodation services and the inspection of cleaning of all public areas
within the resort.To ensure the effective and efficient provision of a
quality service on a regular and consistent basis.To maintain exceptionally high standards of
cleanliness, hygiene and presentation throughout the Accommodation Department.To plan, organise, control and monitor the workload of
all Accommodation Assistants to provide a quality service to all guests.To ensure the development and training of all staff in
systems, methods and procedures related to all aspects of the accommodation
services.To follow established company standards in relation to
provision of Linen/products/ cleaning equipment etc to Suites and public and
member areas.To maintain upkeep of the Accommodation departments
vehicles’ (vans and buggys).To operate these vehicles safely and according to
instructions.To clean and care for departmental equipment and
storage areas.To monitor the cleaning of indoor windows as indicated
by daily/weekly/monthly schedules.To monitor the deep clean service as per standard
operating procedures and frequency.To monitor the service of all
corridors/offices/walkways, back of house, associate changing areas and any
other areas, apart from kitchen areas and immediate surrounds, as indicated by
Accommodation Management.To report any maintenance defects or otherwise which
would affect the quality of the guest experience and/or, safety of the
building.To provide in-room amenities such as water, gifts,
fruit etc, as per standards and protocols.To ensure that all guests privacy and comfort requests
are responded to immediately.To ensure the removal and safe and appropriate
disposal of wet waste, glass and recyclables.To attend weekly meetings or briefings as required by Accommodation
Management.Anticipate guests’ needs, respond promptly and
acknowledge all guests, however busy and whatever time of day.To communicate effectively with all other team members.To adhere to all systems and procedures in place and highlight any area
of uncertainty to management. To step-in in times of need and fulfil the role of an Accommodation
Assistant on occasion if needed, due to the unforeseen absence of a team
member. Due to the cyclical
nature of the hospitality industry, employees may be required to work varying
schedules to reflect the business needs of the hotel which can include day,
evening or weekend shifts.To participate
in training programmes as required.
OTHER DUTIES
The above is not
intended to be an exhaustive list and you will be expected to comply with any
reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
Previous
experience in housekeeping/accommodation.Previous 5 star
experience an advantage.Good organisational skills.Customer focused.Operates to a very high-quality standard with a keen
eye for detail.Strong team player with the ability to
multi-task.Positive attitude, cheerful and courteous
demeanour.Ability to work flexible hours.Ability to remain calm whilst under
pressure. Additional languages an advantage.
BENEFITS
Regularly stocked canteen for meals, snacks and
beverages while on duty.Discounts in our Spa, Hotel & Golf course. Discounted staff and friends and family
rates available in other group properties in the United States, and the
United Kingdom.Free Car parking.Regular staff appreciation initiatives.Opportunities to develop and grow through assisted
educational opportunities.Sick Benefit scheme.Personal locker where required.