Our client is a business support agency of the Government of Ireland.
Our client offer 4 days from home and 1 day in the office per week.
Role Overview
This specialist role reports into the Operations Manager and is a key member of the Operations function.
The position is primarily responsible for supporting the operational framework and its partner community. This role focuses on key tasks related to Strategic Programmes, and the position involves managing activities tied to the System of Record and End-of-Year System and process, preparing data for evaluations, and providing financial and performance activity data.
These tasks support the Operations and Strategic Programme Managers in their efforts to proactively assist, enable, and monitor Skillnet Ireland-funded partners.
Key Responsibilities
Operational Support
* Provide daily operational and administrative support for strategic programmes to ensure excellent service delivery.
* Deliver 2nd-level support to our funded partners through the online ticketing system.
Collaboration and Partner Support
* Assist with onboarding and implementation of new partners.
* Address partner queries, ensure adherence to guidelines, and resolve issues promptly.
* Communicate updates and progress to stakeholders.
Data and Reporting
* Manage dashboards, extract/analyze data, and maintain Power BI reports for internal and external use.
Process Improvement & Event Coordination
* Identify process improvements and coordinate events to enhance operational efficiency.
Governance and Compliance
* Support in the governance of public funds and support funding processes, including proposals and contracting.
Partner Training
* Contribute to on-demand training content through the Partner Training Portal. Participate in monthly partner training webinars and deliver one on one training/system support if required.
Essential qualifications
* A 3rd level qualification (or equivalent relevant professional experience) in business, learning and development or a related discipline.
* Advanced Microsoft Office skills (Excel and Word).
Essential experience
* 1 years of project administration experience.
Desirable Qualifications
* Recognised qualification in project management.
* Finance/budgeting acumen.
Desirable Experience
* Power BI experience
* Finance/budgeting experience.
* Experience of the Skillnet Ireland model (direct or indirect).
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