Data Center Operations Technician (Entry Level)
Job Summary: We are seeking a Data Center Operations Technician to join our team as part of our Work-Based Learning Program. The successful candidate will play a key role in maintaining the world's largest Cloud Computing Infrastructure and deliver significant value to AWS customers by providing exceptional service and support.
Job Description:
**Key Responsibilities:**
Interact with stakeholders in Spain and across EMEA, requiring both Spanish and English language proficiency.
Meet Service Level Agreements (SLAs) against assigned trouble tickets via a directed workflow.
Serve as the first line touch point for hardware troubleshooting and technical issues.
Perform regular server hardware repairs, including drives, motherboards, etc.
Carry out routine network, server hardware, and OS-related repairs.
Collaborate with cross-functional teams on a regular basis to complete routine work.
Engage with Smart Hands in EU Regional POPs.
Adhere to security and safety best practices in the data center.
Participate in Data Center power & cooling events.
Attend team meetings for metric analysis and daily/weekly goals achievement.
Identify and create documentation for global use.
Identify and create process improvements relevant to the data center environment.
Perform server upgrades, rebuilds, scheduled works as required.
Interact with third-party vendors & contractors.
Contribute to the development of other team members.
**Basic Qualifications:**
- STEM classes or vocational course curriculum education
- 18 years of age or older
- Ability to work 10 hour shifts as needed
**Preferred Qualifications:**
- Knowledge of computer hardware components and operating systems
- High school or equivalent diploma
- Experience with Microsoft Office products and applications
- Experience managing work and priorities through a ticketing system and coordination with Manager
Amazon is an equal opportunities employer and values diversity in its workforce. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.