The 4*Bridge House Hotel Tullamore is one of Ireland's most popular landmark hotels and is centrally located in the thriving midlands town of Tullamore at the heart of Ireland's Ancient East.
The Bridge House Hotel has an exciting opportunity for a Front Office Manager to join their existing team.
Responsibilities To communicate all services & hotel amenities to guests and have an excellent knowledge of the local area.
To facilitate in the check in & check out of guests.
To ensure your department has a relevant 'Standard Operating Procedure' drafted, and all staff is fully aware & trained in the S.O.P and all skills are implemented and followed at all times by your team and to review and retrain when necessary.
To carry out efficient rostering of employees to suit business needs and make necessary adjustments when required, ensuring the placement of staff is done fairly & when necessary in various areas/departments around the hotel.
To be vigilant and ensure that policies regarding all methods of payments & invoicing are complied with at all times.
To handle reservation, amendments, cancellations, brochure requests, confirmation letters, room allocations & general enquiries to the hotel standard at all times.
To assist in the smooth flow of communication within the department & throughout the hotel at all times. To handle customer concerns & complaints in a professional & tactful manner and refer to senior management when required.
To report & where possible take action on incidents, fire loss or damages To carry out other duties as required or directed to by management.