We Help the World Run Better
At SAP, we empower individuals to reach their full potential. Our company culture is built on collaboration and a shared passion to make a positive impact. We focus on building the foundation for tomorrow and creating a workplace that values diversity, flexibility, and purpose-driven work.
The Local People & Culture Services team provides HR services where unique country support is required. We deliver consistent, standardized, and scalable HR services with a human touch to our employees. We combine labor knowledge and process understanding to support efficient and compliant HR service delivery to our employees and partners.
We are seeking a P&C Local Services Associate Consultant to support Ireland from our office in Dublin. The successful candidate will be responsible for providing and resolving employee and manager queries, consulting employees on their issues, and carrying out operational people administrative tasks across the whole employee life cycle.
Key Responsibilities:
• Manage HR operations throughout the full employee life cycle.
• Provide second-level support for HR inquiries from local employees and managers in line with our Service Level Agreements.
• Oversee onsite onboarding, administrative processes, contractual changes, benefits enrollment, and termination cases.
• Promote standard intake channels for People & Culture interactions and support local HR communications.
• Partner with local and global P&C functions (HR Director, HR Business Partners, and HR Practices) on issue resolution, Post Merger Integration, and service improvements.
• Collect feedback to identify improvement opportunities and maintain the local Intranet Pages and our internal Knowledge Base.
• Build strong relationships with HR functions, vendors, and governmental institutions to ensure efficient, compliant processes.
WHAT YOU WILL BRING
Education and qualifications/Skills and competencies:
• Experience in HR process administration.
• Strong communication skills in English (written and spoken). Comfortable speaking in smaller public forums and in front of employees.
• Analytical with attention to detail and a quality-driven approach.
• Ability to handle sensitive and confidential information and adapt to continuous change.
• Self-motivated, able to execute initiatives independently.
• Comfortable working in a multinational, multicultural, and virtual environment.
• Good proficiency in MS Office (Excel, Word, Outlook, PowerPoint).
Work experience:
• 1+ years in a similar HR role, preferably in a service environment.
• Strong customer service orientation.
• Experience in multinational/IT environments is a plus.
MEET YOUR TEAM
The successful candidate will be supporting predominantly the Irish market unit and their employees. They will team up with onsite and remote Irish teammates in P&C Services, the HR Director, and work closely with Data Management, Payroll, and colleagues from other supporting functions as well as with the local business units.