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Amazon Ireland Support Services Limited - A94
Location:
Cork, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
11c8e6036958
Job Views:
2
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Over 2 million sellers in 14 countries (and growing) list their products for sale on Amazon and thereby contribute to the success of Amazon. Amazon is growing aggressively worldwide and Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the earth’s largest selection and lowest prices. These Sellers offer hundreds of millions of unique items, providing a broad and diverse inventory of products from Books, Electronics, Apparel, Consumables and beyond.
Our team, through a partnership with core business teams, contribute to key goals that help improve Seller/Buyer experience on Amazon. This team is made up of people like you. People who are:
1. Entrepreneurial – we build solutions for Buyers and Sellers, regardless of size
2. Innovative – our problem space evolves every day due to scale, new categories, and new geographies. There is no playbook, so innovation and creativity are a must
3. Passionate – Everyone’s an owner at Amazon, and our team is no exception. We are passionate about our customers, both Sellers, and Buyers.
Key job responsibilities:
* Establish SOPs, process controls, recommend revisions and ensure alignment with business goals
* Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams
* Perform data analysis on trends observed and recommend solutions to the product and BD teams
* Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
* Perform high level failure (error) investigations which may be either operational or business specific in nature
* Establish key reporting/MIS for functional area & write strong, well-structured and detail-oriented reports in a clear, concise and audience-specific format
* Ability to effectively lead a small team, ensuring career coaching and strength alignment
* Drive continuous improvement and contribute to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and own specific action or change
* Demonstrate the ability to dive deep into a problem, perform ‘root cause analysis,’ and identify constraints to recommend a solution
* Manage operations, perform capacity and resourcing analysis and provide staffing recommendations
* Interact with multiple stakeholders to communicate on operations and represent data/metrics information and project reviews
BASIC QUALIFICATIONS
* 2+ years of program or project management experience
* 2+ years of team management experience
* Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
* Experience leading process improvements
* Bachelor’s degree (preferably in technical discipline) and minimum 4 years of relevant working experience including hands-on ops experience, designing quality, operations’ processes and reporting governance.
* Strong familiarity with databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and ability to work with large data sets
* Excellent oral/written communication & data presentation skills, including an ability to effectively communicate with both internal and external stakeholders
* Experience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teams
* Advanced computer literacy in Microsoft Office applications, especially MS Excel, Word & PowerPoint
* Passion for innovation, automation, and operational excellence - should show high ownership and institute process improvements wherever needed
* Can adapt well to changing circumstances, direction, and strategy
* Ability to effectively lead a small team, ensuring career coaching and strength alignment
PREFERRED QUALIFICATIONS
* Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
* Knowledge of Lean, Kaizen, Six Sigma concepts
* Experience in managing critical operational processes, with SLA responsibility
* Ability to write VBA macros in MS Excel aimed at automation & process improvement
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