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Product & Propositions Executive (15 Months)Vacancy Number: 26562
Category: Customer
Job Type: Full-time
Position Description Customer Solutions is the primary customer facing business unit of the ESB Group.
Through Electric Ireland brand it is the leading energy supplier in Ireland.
It serves 1.4 million customers, both Residential and Business in an All-Ireland market and has an annual turnover in excess of €2 BN.
Electric Ireland's current product offerings include Electricity, Gas & New Energy products such as Solar PV.
This is an exciting and challenging opportunity for an energetic individual to work in the Products and Propositions team within Customers Solutions.
The role is responsible for leading a team across operations, technical support and product management.
The focus area looks after all of our Core Products and Propositions, including discount tariffs, a range of Smart tariffs including Time of Use, Go to Market for Bill pay and PAYG propositions and supporting our channels with the tools they need to retain and acquire residential customers.
Key Responsibilities Price Change Implementation, with responsibility for Price Change robotics & processSupport the Operations of the energy product portfolio with key responsibility for supporting customer care with outside of process customer issue resolution.Identification of core customer issue root causes and analysis and following this, subsequent Product Process Improvement to improve customer and channel experience and compliance.Ownership of key core product propositions, including full project management, Go to market, scoping of proposition with Digital and 3rd party teams.
Launch and ongoing management of the proposition.Lead the Welcome Pack Audit Process, with overall review and process optimisation working with IT, Project optimisation and compliance.Management of any necessary Product terms and condition updates including, exit fees, discounts and Smarter PAYG.
Two projects currently in flight.Management of Welcome pack issues for Smart and other tariffsSupport the Product/ Process Build for propositions for the Customer Value Management team in residential with set-up of IT scope of delivery to include propositions including but not limited to next best action, welcome emails, Surprise and delight and alignment with marketing Rewards programme.WR (Work Requests) Management & fixes support across P&P (Products & Propositions) including testingExperience & Qualifications Business, Commercial or Marketing related degree or equivalent experienceStrong analytical capability and excel skills with excellent written and verbal communication skillsKnowledge of Billing systems and/or process experience within a related industryProduct or proposition management experience within the energy sector or a related industryHighly self-motivated, and strong relationship builderLocation This role is based in Swift Square – Santry.
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working.
The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week.
All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual. Reporting to This role reports to Products and Propositions Manager, Residential Markets.
Why Work with Us? Opportunity to lead Ireland's transition to net zero carbon futureProgressive, hybrid working modelCareer development through mentoring and trainingCorporate Social Responsibility OpportunitiesSports and Social ClubsNetworking opportunitiesCredit UnionAccess to staff well-being programmesGenerous parental leave entitlementsStrong values-based and inclusive cultureStrong commitment to diversity, equity and inclusionGreat team environment working to our Core Values: Courageous, Caring, Driven and Trusted€48,000 - €56,500 per annum (depending on experience)
Closing Date 22nd April 2025
Your application will be held in reserve for 6 months should you be suitable for the role.
Inclusion and Diversity Statement ESB is committed to being an equal opportunities employer.
We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, ******.
About ESB Join us in our mission to achieve a net-zero electricity system by 2040.
ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy.
Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
Our inclusive culture fosters innovation and connection among our 9,000 employees.
At ESB, we support you to be your best so that you can truly make a difference.
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