Facilitator and Experience Designer – Consulting – Senior Consultant
General Information
Location: Dublin
Available for Visa Sponsorship: YES
Business Area: Consulting
Contract Type: Full-Time – Permanent
The Team and the opportunity
At EY wavespace business, design and technology come together to help accelerate transformation, support innovation and create measurable outcomes. EY wavespace is a global network with over 50 flagship locations around the globe. Our EY wavespace team based in Dublin works with EY Ireland’s biggest clients, bringing the best of EY teams and expertise to our clients to focus on their transformational ambitions and challenges.
We are looking for a Facilitator & Experience Designer (Senior Consultant level) to join our EY wavespace Dublin Team. The EY wavespace Experience Facilitator and Designer applies emerging human-centred design methods and the EY wavespace experience design framework to design and deliver exceptional client experiences.
Your key responsibilities
* Support the design, management and facilitation of EY wavespace client experiences.
* Support understanding client challenges and needs and translate them into clear objectives.
* Transfer EY’s and client’s objectives into the design of the experience, ensuring that outcomes and outputs are aligned to the desired goals and are met to the highest expected standards.
* Support the design of compelling agendas, facilitating the client and the EY teams to integrate their knowledge and expertise into them.
* Assisting ideation and board creation and design (Mural/Miro) and materials preparation.
* Able to create visually impactful content for client facing sessions.
* Act as liaison with the Experience Leader/Manager and the other members of the experience team.
* Coordination of session logistics and resources, ensuring all key elements are in place, all activities are planned, all material and supplies are available.
* Align calendars on different software, ensure smooth coordination of the team projects, schedule meetings and support with notetaking.
* After the experience, writing up the session outcome, completing the credential write ups, and liaising with the client team for any follow-up activities.
* Proficient emotional intelligence and deep understanding of the importance of energy, flow and inspiration. Create a safe place for participation and input during the design and delivery of a session.
* Adept listening skills and ability to navigate challenging and political discussions and viewpoints.
To qualify for the role, you must have
* Experience working with facilitation tools and proven track record of successful experience facilitation.
* Excellent communication skills, and enthusiasm for investigating and learning new facilitation techniques.
* Experience using (and a passion for) interactive technology and collaboration tools (e.g. Miro/Mural, MS suite).
* A curious, inquisitive mindset.
* Attention to details and precision in execution of tasks.
* Comfortable working closely with C-suite level executives.
* Comfortable with working in a fast-paced environment where multiple projects and experiences are delivered at the same time.
* Ability to work with a wide range of multidisciplinary teams and clients.
* Experience using design thinking frameworks and working on agile teams.
* Strong project management skills.
* High emotional intelligence.
* Strong ability to handle and facilitate difficult conversations and different points of view.
* Develop and maintain long-term client relationships, as well as internal/external networks, ability to integrate into new teams and rapidly establish rapport.
Ideally, you will also have
* Relevant professional experience in one or more of the following disciplines/frameworks: Experience Design, Design Thinking, Customer/Employee Experience, Strategy and Business Design, System Design, Innovation Design and Project Management, SCRUM, Agile.
* Preferred experience working in a consulting environment.
* Preferred experience using collaborative facilitation and human-centred design methods to solve complex problems.
What we look for
* Bachelor’s degree or above, post-graduate degree is a plus, preference for a background in the following disciplines: Experience Design, Design Thinking, Customer/Employee Experience, Strategy and Business Design, System Design, Innovation Design and Project Management, SCRUM, Agile.
* Completion of any Innovation, Design Thinking, Human-Centred Design is preferred.
* 3 – 5 years professional experience.
What working at EY offers
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being.
Career Progression
* When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
* Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
* As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are.
* Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
* Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
* We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.That’s Why, EY.
Apply now.
IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.
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