Auxilia Group Recruitment provided pay range
This range is provided by Auxilia Group Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About the Company - On behalf of our client, a leading player in the truck industry, Auxilia Group is hiring a Workshop Service Administrator. The Service Administrator plays a key role in ensuring efficient and effective customer service and administrative support within the business.
About the Role - This position involves serving as the first point of contact for customers, managing incoming service calls, coordinating truck repairs, invoicing completed jobs accurately, scheduling work tasks, maintaining quality standards, and assisting with warranty procedures.
Responsibilities
* Greet and assist customers entering the premises.
* Handle incoming customer service calls, addressing inquiries and scheduling appointments.
* Ensure timely and professional communication with customers.
* Create job cards and service sheets for truck repairs based on customer discussions and agreements.
* Coordinate with mechanics to ensure accurate documentation of required work.
* Generate accurate invoices for completed jobs, emphasizing attention to detail and timeliness.
* Process payments and follow up on outstanding invoices, particularly for Cash Sale accounts.
* Assist in planning future work schedules, prioritizing tasks, and allocating resources.
* Ensure mechanics commence jobs promptly each morning, maximizing productivity.
* Review mechanics' work on a daily basis to ensure adherence to quality standards.
* Address any issues or concerns promptly, providing support and guidance as needed.
* Assist with warranty procedures, ensuring all documentation is completed accurately and submitted on time.
* Liaise with relevant stakeholders to expedite warranty claims and resolve issues efficiently.
* Maintain Scania Operating Standards at the highest level, ensuring compliance with company policies and procedures.
* Participate in training programs and initiatives to enhance knowledge and skills.
Qualifications - Previous experience in a similar role within the automotive or mechanical industry preferred.
Required Skills
* Excellent communication skills, both verbal and written.
* Strong organizational and time management abilities.
* Attention to detail and accuracy in documentation and invoicing.
* Ability to multitask and prioritize tasks effectively in a fast-paced environment.
* Proficiency in relevant software applications for invoicing, scheduling, and documentation.
* Knowledge of HGV mechanics and operations is advantageous.
* Commitment to providing exceptional customer service and maintaining professional standards.
* Proven experience in customer service, administration, or a related field, preferably within the automotive or mechanical industry.
On behalf of our Clients, we actively seek talent from diverse backgrounds whilst adhering to a fair and unbiased best recruitment selection process. Our recruitment practices are based on skills, qualifications, and experience, providing equal opportunities for all applicants. We encourage individuals of different ethnicities, races, genders, sexual orientation, religions, age groups, disabilities, and socioeconomic backgrounds to apply with us.
Seniority level
Associate
Employment type
Full-time
Job function
Administrative
Industries
Commercial and Service Industry Machinery Manufacturing
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