Concierge
We are currently recruiting for a Concierge who will work in our Front of House Department at The Dunloe Hotel & Gardens.
This is a fixed term position from the beginning of April to the end of September 2025.
Duties:
Booking and arranging guest activities, transportation, restaurant reservations and arranging amenities for special occasions
Set up and break down of conference and banqueting functions
Respond to guest queries over the phone, via email and in person
Maintain a professional image at all times; a high standard of personal hygiene and grooming is essential, in line with company’s uniform policy
Handling and storage of guest luggage from their transport, to and from their rooms
Liaising with drivers and guides to arrange pick up and drop off times
Anticipate guests needs and deliver service to the highest quality standards
Upkeep of the cleanliness of the luggage rooms and front of house areas at all times
Ensure that the guests get the best out of their stay
Parking of guest cars
Driving guests to Killarney town when required in the hotel vehicle
Other ad hoc duties can be assigned to you by the Head Concierge, Front Office Manager, Duty Managers and General Manager
Requirements:
Excellent knowledge of the local area and tourist attractions is essential
Previous experience in a similar role within a high class Hotel Industry
Excellent communication skills
Proficiency in all Microsoft Office systems
Knowledge of Opera is desirable
Friendly, sociable and guest oriented - naturally warm and engaging personality
Excellent communication skills for liaising guests needs interdepartmentally
Ensuring excellence in delivering service standards to our guests
Structured and organised in your work, attention to detail is a must
Enjoy working in a busy and fast paced environment and as part of a team
Fluency of the English language, both verbal and written, is essential
Full, clean Irish drivers licence is essential
Benefits:
Competitive salaries
Complimentary meals whilst on duty
Pension Schemes
Employee Discounts
Career Development
Training
Tax saving Schemes
Employee Social Events
Complimentary laundry of company provided uniforms
On-site state of the art Staff Accommodation – subject to availability
*Please note that we are only able to consider candidates who have independently obtained the legal right to work in Ireland for this position. Proof of eligibility to work in Ireland may be required upon application.