Job Description
At JMK Group, we pride ourselves on being a strong privately-owned company putting people at the heart of everything we do.
We've experienced rapid business growth since our establishment and have an extensive hotel portfolio which is constantly evolving, thanks to our people, innovative thinking, and future-oriented approach.
The Role
As Duty Manager, you will play a pivotal role in the success of the hotel, ensuring the highest levels of customer satisfaction, whilst operating within the brand guidelines to ensure we deliver that ultimate customer experience for every guest, every time.
Responsibilities:
* Ensure employees are offering exceptional customer service and working on high standards.
* Make sure customers are happy with the service and products.
* Take a hands-on approach.
* Assist other managers.
* Help implement company policies.
* Motivate team members.
* E nsure the hotel operates smoothly on a daily basis.
* Provide first-class customer service at every opportunity, representing the Hotel Manager in every interaction.
* Furnish guests with practical assistance, as needed.
* Communicate and manage the daily, weekly, and monthly activities.
* Offer support across all departments.
* Support health and safety, wellness, security function throughout the property.
The Candidate
A minimum of 2 years' previous experience at Reception/Assistant Manager level.
Previous experience working in a branded property.
100% computer literacy, to include Microsoft packages (Word, Excel, Outlook, etc).
Previous experience working with Amadeus, or similar Property Management System.
Excellent attention to detail.
Previous experience of managing a team.
Excellent knowledge of the local area and Dublin City.
Excellent communication skills, with fluency in the English language.
Benefits
* Discounted hotel room rates at more than 6,000 IHG hotels worldwide.
* Discounted hotel room rates at JMK Group hotels.
* Uniform included.
* Competitive salary.
* Cycle to work scheme.
* Refer a Friend programme.
* Opportunity to work with a renowned brand.
* Employee Assistance Program.