As our team and business continues to grow, we have an exciting opportunity for a customer-facing role. If you have a passion for chatting and interacting with customers, are comfortable using various contact channels, and enjoy being creative in finding solutions to better payment methods for our clients, then this could be the perfect fit.
About the Role
Your core focus will be to resolve any payment issues by listening, understanding, and acknowledging a better way forward. You will work closely with our customers via email, inbound, and outbound contact, and your daily activities will include:
* Daily contact with customers via telephone, SMS, email, payment links, or letter, in line with our credit policy.
* Keeping accurate and complete records of all customer contact within our internal systems.
* Escalating accounts and issues as required.
* Actively engaging in relevant opportunities for cross-department working to build relationships and share knowledge.
* Using exposure to different areas of Credit and businesses/products to share good ideas and approaches across the team and improve processes and systems.
* Building and maintaining strong relationships with our sales team.
What We Expect From You
We are looking for someone with:
* Communication confidence, open, warm, and friendly dialogue.
* The ability to build great relationships with customers and colleagues over the phone.
* Attention to detail, with a drive to succeed and be ambitious, self-motivated, but love working alongside your team to get the best results.
What Can You Expect From Us
You can expect a:
* Friendly culture that mirrors our proposition to our customers.
* Fast-growing organisation that defines itself as being agile and innovative.
* Drive for continuous improvement, which you will be empowered to get behind from day one.
* Commitment to building a working environment that values inclusivity, innovation, agility, and drive.
* Competitive compensation package, including a range of core benefits and bonus potential.
We welcome applications from varied backgrounds and are committed to equality and diversity in the workplace.