Location: On site / Cavan, Co. Cavan, Ireland
Job Type: Permanent / Full-time
Sector and Subsector: Hospitality | Reservations
Salary: Negotiable Salary
Join our fabulous team at the Farnham Estate Spa & Golf Resort as a Reservations Agent.
We are currently seeking a Reservations Agent to join the team at Farnham Estate. We are looking for motivated individuals who enjoy working on their own initiative and as part of a team. The Reservations Agent is responsible for handling and processing all aspects of individual, group room, and resort house reservations, including but not limited to: placing reservations, processing payments, and confirming arrangements. Agents need to have a pleasant phone voice and a professional but friendly attitude.
About Us: Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland's most popular Spa & Golf destinations with a superb reputation for being a genuine 'retreat to nature'.
At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life. Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows, and pristine Lakeland, this resort offers wonderful accommodation and healthy, delicious cuisine whether it be in our two restaurants or casual dining in our bar. We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands, and superb award-winning health spa facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate.
Role/Responsibilities: Answer incoming calls, monitor and respond to emails and online bookings, assist with reservations, confirmations, room need requests, and questions.Ensure the reservations being entered into the PMS system are in the correct format.Communicate information to other departments that pertains to them.Check arrival lists and double-check that all special requests are followed up correctly.Follow up on reservation traces, entering group rooming lists.Work closely with the Sales team to help identify leads and convert leads to confirmed bookings.Liaise with the Revenue Manager to maximize room revenue. Assist with daily, weekly, and monthly revenue reporting.Promote and upsell the estate facilities and amenities.Requirements: Excellent communication skills.Ability to work on your own initiative and as part of a team.Deliver exceptional customer service at all times.Excellent level of computer literacy, specifically Microsoft Office Suite; Opera would be an advantage.Previous experience in a similar role is desirable but not essential.Ability to prioritize in a fast-paced environment.Perks and Benefits of Working at Farnham Estate Spa & Golf Resort: Very competitive salary.Career progression opportunities across the Windward group.Employee Assistance & Digital Wellness Programmes.Complimentary, high-quality meals on duty.Discounted room & dining rates in Windward properties for you as well as friends and family.Training and development opportunities dedicated to your development.Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days, and random treat days.Free car parking.Refer a friend scheme.About Windward Management: Farnham Estate Spa & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approximately 2,000 keys in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join us today in Farnham Estate as a Reservations Agent and become part of an award-winning team. Apply for this PositionFirst Name
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Do you hold a valid employment permit to work in Ireland?
Do you have the relevant qualifications and/or certifications as outlined in the job description?
This role requires flexibility in working hours including mornings/evenings & weekends, Christmas & public holidays. Are you available to work on those days/shifts?
Have you been referred to this job by a current Farnham Estate employee? No Yes
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