Job Title: Pensions and Investments Administrator - Norwegian Speaker
Benefits: 10% Non-Contributory Pension (matched up to a further 2%), Funded Industry Qualifications, Lunch Allowance, Flexitime, Hybrid Working
Introduction and Background:
We prioritize delivering exceptional customer service, understanding that loyal customers are those whose needs are consistently met. To maintain our high standards of service, we seek like-minded individuals to join our team during this period of multi-channel growth.
Key Responsibilities:
1. Provide top-notch customer service to clients and intermediaries.
2. Process customer requests and administration accurately and efficiently.
3. Treat every interaction as an opportunity to build rapport, credibility, and advocacy for Standard Life.
4. Identify opportunities to retain and grow the client's business with us.
5. Proactively offer accurate information and guidance to help clients make informed decisions about their financial future and foster trust in our ability to support them.
6. Promote alternative/lower-cost service channels and explain the benefits of online technology to increase self-service usage and streamline processing.
7. Fully comply with established processes to ensure all actions meet conformance requirements.
8. Ensure all work is regulatory compliant and treats customers fairly.
9. Analyze problems to prevent repeat failures.
Skills:
Desirable:
* QFA qualified or part-qualified.
Must have:
* A proven track record of delivering excellent customer service to internal or external clients.
* Fluency in Norwegian.
We strive to create an inclusive environment where everyone feels valued and welcome. We encourage applicants from diverse backgrounds to apply if they believe they can contribute to the role.
Key Personal Competences:
* Customer Focus
* Teamwork
* Planning & Organising
* Positive Attitude