Advanced Scaffolder - Industrial - Dublin, Dublin
Client:
Location:
Dublin, Ireland
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
7b0cd0e0e874
Job Views:
85
Posted:
05.02.2025
Expiry Date:
22.03.2025
Job Description:
Role Title: Sales and Service Representative
Department: Actavo HomeCharge
Reports To: Team Leader
Location: Dublin 12
Role Purpose: As a Sales & Service Representative, you will be responsible for converting HomeCharge electric vehicle leads to sales and responding to customer enquiries in support of the HomeCharge customer service and sales processes.
Benefits:
1. Employee assistance programme
2. Refer a friend scheme
3. Cycle to work scheme
4. Maternity pay
5. Ample free on-site parking
6. Employee discounts – on hotels, gyms, electronics and more
7. Educational assistance
8. Modern office with excellent facilities
9. Career progression opportunities
10. Long Service Awards
11. Life assurance – 4 times your annual salary
Principal Responsibilities:
1. Adhere to and maintain compliance with all Health and Safety procedures.
2. Lead to sales management: Converting HomeCharge leads to sales whilst focusing on customer needs.
3. Customer Experience: Answering and resolving customer enquiries to deliver great customer experience.
4. Dispatch jobs to Field Technicians and maintain close contact to ensure appointments are kept.
5. Respond to Technicians queries, verify appointments, and ensure issues are dealt with efficiently.
6. Provide Technicians with technical information as required.
7. Assume ownership of all assigned calls and ensure adherence to Service Level Agreement (SLA).
8. Maintain up-to-date HomeCharge sale and service administration.
9. Keep knowledge of Electric Vehicle products and procedures up to date.
10. Compile call logs and reports on a daily and weekly basis.
Person Specification:
Experience:
1. Previous experience in a contact centre environment preferred.
2. Experience in a telesales environment.
Skills & Competencies:
Technical:
1. Microsoft Word, Excel & PowerPoint.
Sales:
1. Phone based sales skills with excellent lead to sale conversion rates.
Interpersonal:
1. Excellent organizational and interpersonal skills.
Business Skills:
1. Excellent communication skills.
Personal:
1. Ability to work independently and as part of a team.
2. Flexibility in line with business requirements.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
#J-18808-Ljbffr