Job Summary
The role of a Technical Support Specialist is to provide skilled technical support by writing, approving and maintaining accurate finished product specifications within the required timeframes. This involves ensuring information contained is consistent with the source data (e.g., raw material data, factory recipes/specs, etc.) and compliant with customer requirements, relevant legislation and group policy.
To achieve this, the successful candidate will be responsible for creating and approving accurate, right-first-time product pack copies and artwork in accordance with customer requirements, relevant legislation and group policy.
Key Responsibilities
* Approve and maintain finished product specifications for all finished products supplied.
* Complete specifications in accordance with customer protocols, ensuring data provided is accurate, valid, and compliant with customer requirements, relevant legislation and group policy.
* Calculate and generate ingredient declarations in required customer format.
* Estimate meat content by both theoretical methods (QUID) and using laboratory analyses.
* Ensure that all data and/or claims linked with product specifications can be supported and are validated against customer requirements, legislation, group policy or third-party protocols (e.g., RSPO logo approval, Vegan Society etc.).
* Receive, evaluate and action as appropriate requests to amend/update specifications, ensuring effective communication with all relevant stakeholders.
* Generate legal pack copy of technical information required for product packaging (Primary and Secondary), ensuring compliance with customer requirements and relevant legislation.
* Upload approved cutter profiles onto customer portals.
* Artwork Approval (covering primary and secondary packaging): work with all relevant stakeholders (e.g., design houses, customers, internal and external commercial teams, printers etc.) to ensure packaging artwork designs are compliant with legal/customer technical requirements.
* Update Recipe Professor with analytical nutrition data that matches artwork.
* Ensure all relevant supporting documentation has been completed to the required standard and is linked to the appropriate specification.
* Maintain up-to-date knowledge of customer and legal requirements and ensure all customer portals are maintained.
* Respond to customer queries regarding specifications as and when they arise.
* Present product specifications to customers as required during visits/audits and implement corrective actions where required.
* Provide guidance and support to other departments as required to support understanding and awareness of specific customer requirements.
* Collaborate with other functions, particularly product development and raw materials supply chain teams, to ensure collaboration on timescales.
* Keep up-to-date with process changes in factories where they could impact specifications.
Requirements
* Fruit or vegetable-related qualification or experience in a similar role.
* Computer literacy, including familiarity with Excel & Word, and comfort using computer systems.
* Good communication skills (written and verbal).
* Ability to organise and prioritise workload.
* Excellent attention to detail.
* Able to work to strict deadlines.
* Uses initiative, self-motivated and assertive.
About Pilgrim's Europe
Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry-leading own-label products in categories including fresh pork, lamb and chicken, working with all major retailers and food service outlets.
Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.
Across Pilgrim's Europe, we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day.
Our Pilgrim's Europe team is based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses.