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Job Summary:
The Lead GSOC Analyst will be a key member of a client's Global Security Operations Centre (GSOC) in Cork, Ireland, ensuring 24/7/365 continuous monitoring, event security, and travel management support. This position entails higher responsibility, greater depth of experience, and includes supervisory duties as needed.
Essential Functions:
* Represent Pinkerton's core values of integrity, vigilance, and excellence.
* Operate the GSOC in shift patterns as required.
* Provide high-level service to local and remote client sites and staff with an emphasis on security and safety.
* Monitor and analyze security alarms, notifications, and surveillance systems in real-time to detect and assess potential security incidents.
* Conduct advanced-level event security monitoring and provide timely incident response according to established Standard Operating Procedures (SOPs).
* Coordinate travel and journey management by assessing travel risks, providing real-time alerts, and guidance to support employees during travel.
* Oversee access control operations to ensure only authorized personnel access sensitive areas.
* Maintain detailed logs and records of all monitored activities, incidents, and responses.
* Assist in preparing in-depth reports on GSOC activities and identifying trends or potential improvements.
* Serve as a backup for the GSOC Supervisor during non-working hours to ensure uninterrupted coverage and supervision.
* Collaborate with internal and external stakeholders, including security personnel, emergency services, and other relevant entities, to ensure effective incident management and mitigation.
* Lead and mentor Junior GSOC Analysts, providing guidance and support to enhance their skills and performance.
* Participate in regular training and development sessions to stay updated on the latest security trends, tools, and best practices.
* Support the GSOC Manager with additional tasks and responsibilities as required, demonstrating strong leadership and strategic insight.
* Maintain active awareness of the monitored environment to promote safe and effective working.
* Maintain a conscientious and proactive approach to achieve excellent standards.
Education, Experience, and Certifications:
A minimum of 4 years' experience in a security operational role, with exposure to advanced monitoring and incident management, is desirable. Relevant security-related certifications or qualifications are also desired.
Key Qualifications:
* Highly effective communication, coordination, and leadership skills.
* Strong ability to manage high-pressure situations and make rapid, informed decisions.
* Highly detail-oriented with strong organizational and record-keeping abilities.
* Ability to deliver succinct and clear verbal and written reports, independent of direction.
* Maintain confidentiality when dealing with sensitive information.
* Attentive to detail and accuracy.
* Effective team lead.
* Independent judgment and decision-making ability.
* Client-oriented and results-driven.
* Multi-tasking and workload organization skills.
Working Conditions:
This position requires physical and mental capacity to perform all essential functions effectively. Demands include regular computer usage, manual dexterity for occasional tasks, close and distant vision abilities, frequent sitting, standing, and walking, willingness to work shifts, and travel when required.