APA Qualified - Claims Team Lead
Responsibilities:
* Lead a team of desk based Claims Technicians
* Motivating the team to do their job efficiently and ensure targets and personal goals are achieved
* Management of team workflow to ensure all absences and holidays are covered
* Overseeing and monitoring the lifecycle of the desk based teams claims
* Identifying training needs in the team and implementing any necessary training
* Account management support
* Management of a small amount of claims
Required Skills:
* Must hold APA qualification and be working towards Certificate In Insurance Practice (CIP)
* Excellent interpersonal and communication skills
* Strong management skills
* Proven work experience as a team leader or supervisor
* Decision making skills
* Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
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