Job Description
To assist in the management of the restaurant and employees, deputizing in the absence of the respective management team.
Job Responsibilities
* In conjunction with the management team, coordinate all staff requirements and rotas for all vital duties under your remit.
* Resolve customer complaints regarding food service.
* Train employees in food preparation, service, sanitation, and safety procedures.
* Observe and evaluate workers and work procedures to ensure quality standards and service.
* Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
* Perform personnel actions, such as hiring and exiting employees, providing employee orientation & training, and conducting supervisory schedules and timesheets.
* Set up and clear up of events and functions, & provision of employee cover.
* Implement and maintain the highest standards in food hygiene, service & presentation (HACCP & Health & Safety Legislation).
* Own the service of food and drink at each service point during service.
* Be always customer-focused and conduct the service in a friendly and professional manner.
* Assist with service within the Department as requested, including front of house duties during busy periods.
* Advise management of any recommendations to style of service, menus, etc. to ensure that the department's operation stays driven and current in its approach.
* Maintain an inventory of light equipment, including crockery. Assist with the monthly stock take.
* Undertake training to enhance and improve personal skills and knowledge.
* Handle cash transactions and ensure the accurate cash handling procedures are followed in accordance with company procedure.
* Maintain personal hygiene and appearance to a high standard.
* Comply and assist in the promotion and implementation of the company’s policies and procedures.
* Use appropriate corporate tools to drive engagement.
Any other reasonable duties as requested by your line manager.
Qualifications
* Ability to lead, empower and form working relationships with team members.
* Use of IT packages such as Word, Excel, stock ordering packages etc.
* A keen interest in food and service.
* Excellent communication and customer service skills.
* Flexibility regarding shifts and weekend work and ability to work on own initiative.
* Solid understanding of Food Hygiene including HACCP.
* Financial understanding of food and labor.
* Dedication and self-motivation.
* Good timekeeping.
* Courteous manner.
* Previous management experience.
* Two years’ experience in a catering environment.
About Aramark
Northern Europe - Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
Northern Europe - About Aramark
Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com.
All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.
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