Principal System Engineer Voice/ RoutingAre you passionate about engineering world-class communication platforms? Do you thrive in an agile, fast-paced environment where innovation and customer experience take center stage? If so, we want you on our team!What You’ll Do:Engineer and enhance Contact Center platforms (voice, email, chat)Design and maintain complex routing strategies using Genesys Composer & Amazon ConnectOptimize performance, monitoring, and automation for high-availability systemsSupport 24/7 production environments ensuring stability and resilienceWork with Docker, Linux, and CI/CD pipelines to streamline deploymentsWhat You Bring:7+ years experience in voice & routing (Genesys, Amazon Connect)Expertise in agile methodologies, automation, and cloud platformsAbility to lead, innovate, and optimize enterprise-scale platformsExperience with carrier portals (Verizon VEC, AT&T Business Direct)Why Join Us?Work on mission-critical platforms serving 20M+ clients annuallyShape the future of Contact Center technology with cutting-edge solutionsDrive automation, DevSecOps, and operational excellenceCollaborate with industry experts in an agile, innovative cultureIf you’re ready to make a real impact, let’s talk!Seniority levelMid-Senior levelEmployment typeFull-timeLocationGalway, County Galway, Ireland
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