Customer Experience Executive Mobility (Yuko) Toyota Ireland Applications are invited for the position of Customer Experience Executive with our Mobility Department (Yuko).
Key Responsibilities: Ensure a consistently high standard of customer experience is being delivered at all times.
Provide office support to colleagues to ensure everyday matters are managed professionally.
All administration tasks are conducted accurately and efficiently.
Act as the main point of contact for dealership queries, providing timely support and training to dealership staff on mobility services.
Duties: Membership management Ensuring strict protocols are adhered to and new member applications are processed efficiently, and membership emails are responded to.
Work closely with maintenance and support partners to ensure vehicles are available for use.
Review escalated customer queries or complaints and take appropriate action to resolve matters.
Processing fines and penalties accurately and on time.
Organising purchase orders for invoices.
Creating training documentation for dealership staff.
Provide training for dealership staff on mobility services and provide communication on key updates to the service.
Logging technical issues with technical suppliers.
Monitor customer reviews and respond to online queries.
Analyse customer support reports to ensure high levels of customer satisfaction levels are consistently achieved.
Handling GDPR queries and ensuring strict protocols are being followed at all times.
Develop and monitor customer satisfaction score.
Logging company expenses on relevant platform.
Ongoing review of procedures and efficiencies.
Processing outstanding payments.
Preparing vehicle condition reports for vehicles that have been removed from the fleet.
General administrative duties.
Skills & Experience: Strong organisational skills.
Excellent communication skills.
Experience managing processes Time management skills.
Attention to detail.
Ability to multitask.
Proficient in Microsoft Excel.
Benefits: PCP Staff Vehicle Purchase Scheme.
Onsite Gym with classes Onsite Canteen facilities Defined contribution Pension Scheme Comprehensive learning and development opportunities and support for further education 26 days holidays with the option to purchase additional holiday days Employee Assistance Programme Toyota Ireland is an Equal Opportunities Employer Please note that we do not require agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interview will be contacted.
Skills: Experience in Key Customer Service Role Customer Driven Positive & Enthusiastic Strong Computer Skills Adaptable to Fast Paced Environment