DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 35 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co.Westmeath.
We are recruiting a Customs Team Administrator to join the Customs Team. This team will be responsible for the Customs Clearance process for DPD Ireland and our customers. The customs team will work with all areas of the business to ensure smooth movement of parcels through the customs clearance process.
Responsibilities
* Helping our customers and colleagues understand the customs clearance process
* Raising transit documents for trailers to UK/NI/EU
* Liaising with Revenue and HMRC for any requirements to clear consignments into and out of EU
* Dealing with customer and consumer customs queries and complaints
* Continual training in the Customs clearance process.
* Working with customers to resolve rejections of customs declarations
* Liaising with DPD UK and other Business Units for any customs queries for customers, Revenue and HMRC.
* Resolving issues raised by Revenue/HMRC to clear goods into/out of UK/EU.
* Reconciling with Revenue and HMRC any differences between manifests submitted and actual consignments received.
* Processing payments for customs charges.
* Providing any documentation required to clear goods into or out of the EU to Revenue or HMRC.
* Dealing with any requirements or requests from Revenue.
* Ensuring Union Custom Code requirements are followed for all declarations.
Requirements
* Experience in Customer Service is an advantage however not essential
* Experience in Customs is advantageous but not essential as full training will be provided
* Must have a strong attention to detail
* Hold excellent communication skills both verbal and written
* Be proactive & organised with multi-tasking ability
* Possesses ability to work under pressure
* Be enthusiastic and self-motivated
* Work well on your own and as part of a team.
Application Process
To apply for this role, please visit our careers page.
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