Global Logistics Origin Ops is a team of highly experienced logistics professionals. Our team is responsible for field operations and managing logistics service providers (LSP, ocean carriers, origin service providers, etc.) at origin including FBA shipment and retail shipment, effectively handling exceptional scenarios.
We are seeking a highly motivated talent with strong operations and logistics experience to join us in delivering operational excellence and driving business growth.
Key Job Responsibilities
As an Operations Specialist, you will be responsible for managing operations at origin, including:
* Handling assigned daily tasks according to process map and SOP, managing and handling exceptions in daily work. Utilize knowledge and skills to meet assigned goals and SLA.
* Managing LSP's performance by optimizing existing metrics, performing root cause call out/analysis, and owning specific actions to fix problems.
* Collaborating with origin LSP to solve issues/requests to secure selling partners' experience.
* Handling problems with minimal visible risks or roadblocks, troubleshooting problems with no existing procedure or SOP with LSPs; evaluating compliance risks and escalating roadblocks.
* Working on standardization and Kaizen among LSPs to improve logistics efficiency and service quality.
* Acting as the team process expert to co-work with internal/external stakeholders on process improvement.
* Taking additional duties assigned by leadership as business-related services and operation scope continue to expand.
* Supporting new initiatives and new programs to drive operational excellence in terms of speed and cost, service quality.
Minimum Requirements
To be successful in this role, you must have:
* Bachelor's Degree or above.
* 5+ years of working experience in industry Logistics of ocean carrier, freight forwarding, focusing on Customer Service, Operations. Trade Lane knowledge of CN-NA/EU is also required.
* Good influential skills to effectively communicate, negotiate, and manage business partners and teams, e.g., peers, suppliers, vendors, and clients.
* Strong analytical skills, effective information analysis and interpretation capability, efficient problem-solving capability, including reviewing alternatives to determine advantages and associated risks.
* Must be self-motivated/self-directed, and able to manage multiple work streams simultaneously and flawlessly.
* Convey a sense of urgency, drive issues to closure, persist despite obstacles and opposition, be passionate about customer obsession and cost, and be effective when working under pressure.
* Conversant with written and spoken English.
Preferred Qualifications
Prior experience in ocean carrier and with rich Trade Lane knowledge of CN-NA/EU is preferred. Additionally, Lean & six sigma mindset and knowledge are desirable.