VANRATH are thrilled to be assisting a leading Professional Services company with the recruitment of a Planner & Administrator.
Fantastic company culture and opportunities for progression.
Job Details
* Monday to Friday shifts
* No weekend working
* Permanent position
* Based at the company's Newtownabbey office
This role also offers growth opportunities.
Responsibilities
1. Initial point of contact for tenants for urgent, routine and adaptation works
2. Scheduling customer appointments and creating events
3. Notifying customers on planned arrival of workers
4. Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
5. Raising survey events on new COTs, Adaptions and Response jobs
6. Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
7. Liaising with administration team, supervisor and management to answer queries and review works in progress
Liaising daily with client district maintenance officers/administrators.
Monitoring of required completion dates, ensuring they are met, or extension requested where required.
Dealing with queries and complaint resolution.
Maintaining standards and processes to reach KPI targets.
Ideal Candidate
* IT literate, proficient in Microsoft Office
* Previous experience of scheduling/logistics
* Experience in customer service and customer excellence
* Preferred Experience operating within a fast-paced construction industry with a focus towards housing maintenance
* A Degree/HND in a related discipline
Benefits
Fully negotiable salary + other fantastic additional benefits and progression opportunities.